DS-VisibleMgr
Community Manager
Community Manager

Introducing the Visible network evolution which now offers even more for our Members. Since our launch, Visible has been a simple and easy to use application-based around the member experience. Network technology has evolved since then, and it’s time we move with it! 

We are excited to announce our new plan offerings and network capabilities. Visible members utilize the Verizon cellular network to activate and connect their devices. In 2022 Visible is launching the next generation of our member’s network access. Our new Visible and Visible+ plans open up all of the Verizon network and capability features to our members  including 5G Ultra Wideband - the 5th generation of mobile technology. The next step that will eventually replace 4G throughout the world. The move to 5G can give members a faster, more responsive, and overall more powerful experience. Uploading and downloading media are faster, even when connected in crowded areas when 4G can’t handle the load. 5G ushers in the 4th Industrial Revolution and has the potential to have an impact on almost everything customers interact with.

So what is the difference between 5G Ultra Wideband and 5G Nationwide you ask? Well, Verizon offers two types of 5G service: 5G Ultra Wideband and 5G Nationwide. 5G Ultra Wideband is Verizon’s highest performing network which uses high band (mmWave) and mid-band (C-band) spectrum to deliver a top-of-the-line 5G experience. 5G Ultra Wideband provides game-changing benefits, like speeds up to 10x faster above 4g LTE speeds.* Using a low-band spectrum allows us to provide great coverage with performance comparable to our award-winning 4G LTE, and is only getting better over time. By deploying both technologies together alongside 4G, customers get an excellent, reliable network experience around the country. 

Existing members will be required to get a new SIM card to take advantage of all these capabilities. All members, new and existing must update their device software before activating their new Visible or Visible+ plan. Devices that are currently certified for use with Visible services including our new plans are listed in the  compatibility checker.  We strive to expand the range of compatible devices on an ongoing basis. If you want to activate a device on the Visible network that you did not purchase from us, please be aware that certification of such devices by Visible for use on our network does not mean that we have made any determination as to the call quality or other functionality provided by the device.

For additional information please also visit our help center or contact us via our customer support channels.

[Help Center] Visible Evolution

[Help Center] Visible 5G

*Actual speeds and performance may vary depending on local conditions, network congestion, or other factors.5G Nationwide available in 2,700+ cities. 5G Nationwide requires a 5G-capable device inside the 5G Nationwide coverage area. 5G Ultra Wideband available in select areas and access requires a 5G Ultra Wideband-capable device inside the 5G Ultra Wideband coverage area.On the Visible plan or after 50GB on the Visible+ plan, in times of traffic, your data may be temporarily slower than other traffic. Mobile hotspot with unlimited data at speeds up to 5 Mbps, limited to one device. Visible+ global calling includes unlimited calling and messaging to Canada and Mexico when you are in the US. Talk, text and use unlimited data when traveling in Mexico and Canada. Data speeds are reduced to 2G after 0.5 GB/day. International calling included from the US to 30+ countries. Call up to 500 minutes per month at no additional cost. Unlimited texting included from the US to 200+ countries & territories worldwide.

 

See visible.com for additional details.

29 Comments
sccannon
Novice

Are there any advantages to the $30 plan network over what we have now with the current party pay plans? I know it allows calling and texts to Mexico and Canada but I'm thinking more on network improvements here in the U.S. in coverage terms.

Subaru10000
Novice III

How about some new swap phones ASAP considering the ones being offered - the ZTEs and the midnight are built for the old core primarily and will not work with things like roaming on the new visible.

Subaru10000
Novice III

@sccannon  Apparently the new visible is no longer on the experimental core.  So we will get improved latency like verizon postpaid levels as well as domestic roaming for increased coverage.

dugiehowsa
Novice III

It looks like with the introduction of the two new plans, the Party Pay discounts are going away in October 2022.  What ever your Party Pay discount is on October 18 will remain, but will go away if you leave the party or change your plan.

phoneman2021
Superuser Founder
Superuser Founder

This is a mistake to do away with party pay.  Also after 50 gb of data you slow down customer speeds to what?  You can't say it is unlimited anymore.  It isn't.

phoneman2021
Superuser Founder
Superuser Founder

I'm also disappointed the hot speed is 5mbps a second so nothing was done with that. at least not that I saw.

sccannon
Novice

@phoneman2021  The 50GB applies to the Visible + plan's premium data. I think It would just slow down to whatever we get now or what the visible plan would run at.

phoneman2021
Superuser Founder
Superuser Founder

@@@sccannon that is the problem it isn't stated.  What will it slow down to? What is the minimum and max  data speed you will get on the advanced plan?  What is the minimum and max speeds you will get on the base plan?  Again not stated that I saw.

phoneman2021
Superuser Founder
Superuser Founder

so if you sign up a new line can you still join Party pay until October 18?

UberJava
Novice II

@phoneman2021  - no, all new lines added after the introduction of the new plans will be on the new plan which isn't eligible for Party Pay.

jimjrfl
Intermediate

Just read new Visible + plan member saying speeds are no different than before!!!! Anyone have speed tests of both LTE and 5G speeds compaired to original plan speeds?

 

phoneman2021
Superuser Founder
Superuser Founder

First did they have a new sim card?  If so this is terrible.  If that is the case than absolutely nothing changed  accept what?  The price.  If this is true who gets screwed over?  The customer!!!!!!!!! 

phoneman2021
Superuser Founder
Superuser Founder

What concerns me and makes me think these people are telling the truth is no where does it say what the minimum and max speeds will be.  I shouldn't have to ask.  Visible sure put everything else front and center accept this critical info.  I asked 2 days ago for the info other places and still got no answer.  More over when I asked in a chat with CS  they quoted 5 to 12 mbps a second which would seem to imply that nothing changed accept the ping times.  If this is the case there are other companies that absolutely offer a better value for the money.  Example Cricket for the top plan there are no speed caps nor are you limited to 50 gb of Premium DATA

StevenBrown
Novice III

I've read lots of posts here by people who attempted to upgrade from the Visible Unlimited plan to the new Visible Plus plan, and what they got was total loss of service, with customer service chat unable to help. Has anyone actually been able to upgrade to the Visible Plus plan? 

phoneman2021
Superuser Founder
Superuser Founder

I'm interested in this as well.  If you successfully upgraded how did you do it?  This would be very help to those that have struggled.

icedub
Novice

So for those of us on the classic Visible Plan, does the new Visible (non plus) plan offer any difference or change in service? Or will we get the benefits of the "new" network on the old visible plan?

StevenBrown
Novice III

Where is the administrator of this Visible forum? Clearly there is a serious problem of subscribers being stuck with no service after attempting to upgrade to one of the new Visible plans. Why is there zero communication from Visible on this, not even acknowledgement of the problem?

phoneman2021
Superuser Founder
Superuser Founder

I agree with Steven. Even if you couldn't get into the technical side of what is wrong to say nothing shows me Visible hasn't learned anything about being transparent with its current or potential customers.  The announcement was posted last week about the new plans.    I'm sure the person that posted the announcement is a visible employee so why have they not responded?  There are several issues here!  Get your act together Visible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Kh-OrnEsh
VisibleMod
VisibleMod

Just a reminder that the Visible Community is a Peer-to-Peer community and not a way to contact customer service. 

StevenBrown
Novice III

It's a peer-to-peer community where a Community Manager posts an official announcement of new plans, but nothing in response to numerous problems encountered by subscribers trying to upgrade to those plans. We do not expect one-on-one customer service here, but at least some general communication from Visible about a serious ongoing problem with upgrading to the new plans.

phoneman2021
Superuser Founder
Superuser Founder

Steven I agree with you completely.  This isn't rocket science.

pppiyo
Novice

I just activated a new sim card sent by Visible and reached out to the customer service when I found out that Party Pay is not available. While trying to figure out the possibilty of joining the old plan the agent threw me a paragraph about the new policy and cut off the chat out of the blue. That was rude considering i have other inquiries and they didn't even bother to ask.

Won't consider renewing my plan after my first month.

eternal345
Novice II

Can anyone tell us if Visible $45+ plan is QCI 7 or QCI 8 or QCI 9?

phoneman2021
Superuser Founder
Superuser Founder

I would be interested in that info as well.

UberJava
Novice II

@eternal345  @phoneman2021 This article indicates Verizon MVNOs are QCI 9. 

https://www.bestphoneplans.net/news/data-priority

phoneman2021
Superuser Founder
Superuser Founder

That is from 2021 I wonder how accurate that is today? 

eternal345
Novice II

I think Visible is the exception because they charge $45 now and they use premium network access which implies they are QC8

Cloudy_Daze
Novice

If you go over to the legal terms and conditions section you'll see that they finally posted download and upload speeds as well as latency. They're different for each of the different bands ergo LTE 5G and 5G ultra wide band. I'm not going to list them because there's a lot of different speeds and I don't have multiple devices open in front of me right now. You're free to go have a look though it seems to be actually quite speedy one of them is up to 200 megabits per second

BobT
Novice III

@DS-VisibleMgr, @Kh-OrnEsh wrote:

"Just a reminder that the Visible Community is a Peer-to-Peer community and not a way to contact customer service

Nobody's asking for a solution here, simply an acknowledgement that widespread problems exist and are being actively pursued and possibly an ETA. SOme of us are here precisely because of poor customer service.

Our peers aren't going to solve this problem and quite frankly there's a lot of misinformation being peddled regarding the upgrade issues both here and elsewhere (e.g. Reddit). That misinformation only harms Visible and increases user frustration. Leverage the announcement section to address both the misinformation and user frustration.

1st, you have to put that reminder above in big bold letters on this community -  I know exactly how peer to peer forums work as well as their real purpose (offloading minor support issues to the community) - newbies won't recognize that purpose thinking they' getting direct support.

2nd, Visible has an opportunity to take advantage of this community to provide information and status when widespread issues exist that would cut down on lengthy chat sessions that are going nowhere. Some of us know major transitions are not always smooth.

 

As for me, I've simply been trying to get the new SIM ordered and shipped to upgrade to the new Visible plan since Aug 17. I've endured unfruitful chat sessions (both helpful ones, and rude ones, and being unceremoniously dumped of the chat sessions), disappearing orders, no email acknowledgement of order, a loss of service that resulted in de-provisioning and re-provisioning a reorder that has now gone into some invisible limbo. As much as I've enjoyed the Visible service to date, I'm starting to question whether it's worth the aggravation. Still no SIM shipped and that's the easy part!

From experience I can say, the measure of a good product is not what happens when everything goes right - instead it is what happens when everything goes wrong. In my case it's been an utter failure.