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Pixel 5 BYOD loses 5G somehow?

Reifurusu
Novice II

My Pixel 5 won't get back on 5G after 3 Months of 5G service. I'm thinking it has something to do with the Google Fi update, or perhaps moving the SIM card to a non 5G phone for a few days.

 

The LTE is the best it's ever been, pulling over 40Mbps, but in a place where I could get 85dB of FR2 5G, it should really be getting on 5G.

 

Anyone else having this issue?

1 REPLY 1

TJ-VisibleMod
Moderator
Moderator

Hi there!

I’m sorry to hear you’re having a frustrating experience with your 5G connection. Our Care team will be best able to assist you here; please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.

TJ