Feedback about OTP issues

[mintgreen]

Apologies to the customer service rep from earlier (Nora?) for the frustrating conversation, but a feedback for Visible: it is bad if my first few hours on the service are spent following a dozen steps just to fix OTP reception. Virtually everything from banking to food to more leisurely platforms require an OTP during sign in, and something is architecturally wrong if a phone service isn't able to receive six-digit codes via SMS. I would mind less if the internet was suboptimal, but not being able to set up my phone or access my finances (!?) is a dealbreaker.

Thankfully, one of the many troubleshooting steps fixed the issue. But not receiving texts is not a problem I have faced on any other carrier, and a simple google search shows that this is recurring problem for many Visible users. If the problem is technically too hard to solve, but if not, it would be ideal if text messaging does not end up being a major pain point immediately after onboarding. Thank you.