Visible Communities Privacy Policy
Effective Date: June, 2023
Visible values your business and is committed to protecting your privacy. This Privacy Policy sets forth our policies and practices for the collection, use and sharing of your information for the Visible Communities site at community.visible.com. Visible is a Verizon company.
I. INFORMATION WE COLLECT
We, or service providers acting on our behalf, collect information when you visit community.visible.com and when you interact with us. This includes personal information you provide (such as your name, email address, time zone, city, state, country, profile signature, biography, and avatar image), a username and password, and communications you send to us.
We also collect, and allow third party advertising and analytics companies to collect information when you visit our site, including through cookies and similar technology. This includes your IP address, language preferences, if you have voted in a poll, survey participation, device and advertising identifiers; pages that you visit before and after visiting our sites; the date and time of your visit; information about the links you click and pages you view within the sites and screen records.
We and they may use cookies, pixel tags, and similar technologies to collect this information. Cookies are small bits of information that are stored by your computer’s web browser. Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. By using our website, you consent to our use of cookies and similar technologies.
We collect information when you interact with us. When you contact us or we contact you, we may monitor or record that communication for quality assurance, training and security purposes.
We collect information about you from others. We may obtain information about you from other sources, including from companies that collect consumer information such as demographic and interest data. In addition, if you access third-party services, such as Facebook, Google, or Twitter, from our site, or to share information about your experience, we may collect information from these third-party services.
II. HOW WE USE INFORMATION
We use the information we collect to market to you, and for other business purposes, including to:
- Fulfill your requests for services, information and customer support;
- Analyze the use of the site for our purposes, such as product, service and site enhancements;
- Determine products and services that may interest you and market them to you;
- Research and develop new products and services;
- Authenticate you;
- Customize the content you see when you use Visible sites and apps;
- Secure and improve our services;
- Detect and prevent potentially prohibited, fraudulent or illegal activities and otherwise in accordance with our Terms of Use; and
- For any other purposes disclosed to you at the time we collect your information or with your consent.
We also may de-identify or aggregate information so that Visible or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our service, and to help make advertising more relevant to you. You have choices about some of these uses which are described in this policy in the Your Choices section.
III. DISCLOSURE OF INFORMATION
We share information about you with service providers and partners who do work on our behalf and for other business purposes.
- Authorized service providers and partners. We share information about you with service providers and partners that help us with a variety of things, including development and delivery of our site. Service providers are required to protect the information we share with them or they collect on our behalf and use it only for the specific purposes that we allow. Select partners help us with analytics, including Google Analytics, which may include storing and accessing cookies and other information on your computer or wireless device.
- Business transfers. We may share your information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
- Legal purposes. We may disclose information (1) to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries and in emergencies such as those involving the danger of death or serious injury to any person; (2) to advance, protect or defend the rights, interests, property, safety, and security of Visible, our affiliates, users, or the public; (3) to identify, protect against, and address unauthorized or unlawful use of our sites, apps or service, or our network; and (4) to outside auditors and regulators.
- Collections. We may disclose information to collection agencies to obtain payment for Visible-billed products and services.
- Aggregated and De-identified Information. We may aggregate or otherwise de-identify information and use it for our own purposes or share it with third parties for their own purposes.
- With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
If you access third-party services, such as Facebook, Google, or Twitter, through our sites or apps, to log in or to share information about your experience with others, or if you contact us through these services, these third-party services may be able to collect information about you and they may notify your connections on the third-party services about your use of the site or app, in accordance with their own privacy policies.
INFORMATION SECURITY AND RETENTION
We use reasonable technical, administrative and security measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.
Our policies require that we retain records for as long they are needed to provide you service or for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them.
V. YOUR CHOICES
You have choices about certain ways we use and share information about you.
Marketing. You have choices about receiving email marketing from Visible. If you would like to be removed from Visible’s email marketing list, you can opt-out by following the unsubscribe instructions, usually found at the bottom of the emails.
Please visit Your Privacy Choices 
VI. INTERNATIONAL USERS
Our site and service are designed for and targeted to U.S. audiences and are governed by and operated in accordance with the laws of the U.S. We make no representation that our site or service are operated in accordance with the laws or regulations of any other nation. By using our site or service and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to tcorreche extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.
California Consumer Privacy Act
The California Consumer Privacy Act, or CCPA, gives you specific rights as a California resident. The law provides you with the right to know what information we collect about you, how we use it and how long we retain it and , to access, delete, and correct that information within certain limitations, to tell us not to sell or share personal information about you, to limit the use of certain sensitive personal information, and to not be discriminated against for invoking these rights.
Your Right to Know
We describe the personal information we collect from Visible Community site visitors, and how we use that information, in this privacy policy.
The information we collect varies depending on your interactions with us and use of our products and services. We may collect these categories of personal information:
- Identifiers such as your name, username, alias, unique personal identifier, online identifier, IP address, account name and email address
- Internet or other electronic network activity information, search history on our site, and information regarding your interactions with our websites
- Records of comments you post
- Other information that may identify, relate to, describe or is capable of being associated with you.
Our policy is to retain records only as long as it is needed to provide service and for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them. We may incorporate personal information into different types of records; it is not always retained by distinct data element. For example, your name could be part of your account record and in records of posts that you make. Each type of record may be retained for a different time period depending on its purpose. We have established criteria for how long to keep different types of records, like customer accounts, content, or browsing history records. We use the information we collect for business and commercial purposes as they are defined by the CCPA. These include providing services to you; communicating with you and providing customer service; personalizing your experiences; improving our services; providing marketing and advertising; debugging; auditing our processes and services; short-term transient uses; research; and security, fraud, and legal compliance purposes.
Service providers may use information for the same purposes, as necessary for them to perform work for us . Service providers are required to protect the information we share with them or they collect on our behalf and use it only for the specific purposes that we allow. We may also disclose information to third parties, and to law enforcement, among others, as detailed elsewhere in this policy.
We allow select third party advertising companies to directly collect information about your activity on our website, for example through cookies, pixels, web beacons, social network plugins and similar technology. These ad entities use information they collect to help us provide more relevant Visible advertisements on other websites and apps and may also use information for their own or others’ advertising purposes. For information about how to opt out of these activities, please visit the “Your Right to Opt Out of Sale or Sharing of Personal Information” section of this policy.
Some of the information that we collect is Sensitive Personal Information under California law such as account log-in and contents of posts and communications made on our site.
We do not use, sell, share, or disclose Sensitive Personal Information for any purpose other than to provide the goods or services requested by you, with your consent, or for other purposes expressly authorized by California law, such as to detect security incidents.
Your Right to Access
You have the right to request access to specific pieces and categories of personal information we collected about you. You can do this by logging into your Visible Community account and navigating to My Settings > Personal > Personal Information and clicking “My Personal Information” under “Downloads”.
Your Right to Delete
We are unable to delete information that is necessary to provide you ongoing service, for security purposes, that we are contractually obligated to retain, or that is necessary to comply with legal obligations. All personal information that Visible Community collects and retains is used for these purposes or for other purposes allowable by California law, including to provide the service that you have requested and other activities needed to maintain an ongoing business relationship or perform a contract with you, to maintain information security, or to comply with other laws. You can request deletion of your account and the associated personal information by logging into your Visible Community account and navigating to My Settings > Personal > Close Account. You can also send a private message to the moderator or admin team for assistance as needed.
Your Right to Correct
You have the right to correct personal information we have that you believe is inaccurate. You can edit personal information by logging into your Community Account and navigating to My Settings > Personal > Personal Information / Download. There you can make changes to your personal information and click save to complete the correction. You can also edit any community content you had previously entered. Within “My Profile”, you will see “Latest Contributions.” Clicking on the post to be edited will take you to the actual post within the discussion topic. From there you can select Edit from the hamburger menu
Your Right to Opt Out of the Sale or Sharing of Personal Information
California law gives you the right to opt out of the sale or sharing of personal information. The term “sale or sharing” is broadly defined to include sharing personal information for monetary or other valuable consideration and the sharing of your information for cross contextual advertising purposes, but does not cover all sharing of personal information. We do not have actual knowledge that the personal information of consumers under 16 years of age is included in this selling or sharing.
As described in this policy, we allow third-party advertising companies to collect information about your visit to our website using cookies and other web technologies. You have choices about whether information collected on our website may be sold or shared. You can opt out using by visiting Your Privacy Choices
Your Right to Limit the Use of Sensitive Personal Information
You have the right to ask us to limit the use and disclosure of sensitive personal information if we use that information for purposes beyond what is needed to provide the products and services you request or for other reasons specified in the law. We use sensitive personal information only for purposes allowable in the law or with your consent so we do not offer you an option to limit our use of sensitive personal information. The purposes for which we might use sensitive personal information include: detecting security incidents; resisting malicious, deceptive, fraudulent or illegal actions; ensuring the physical safety of a person; short-term, transient uses; performing services such as maintaining or servicing accounts, providing customer service; and verifying your information. We may also share your information with service providers providing storage or similar services on our behalf.
Your Right to Not Be Discriminated Against
We do not discriminate against you if you exercise any rights described in this section. We will not deny goods or services, charge different prices or rates for goods or services, or provide you a different level or quality of goods and services.
Where to Exercise Your Rights
You can exercise their rights by logging into your Visible Community account and navigating to My Settings > Personal > Personal Information and clicking “My Personal Information” under “Downloads” to access information we have about you or navigating to My Settings > Personal > Close Account to delete your account information. You may correct your information in your account profile and you may edit your posts at any time.
You can exercise your right to opt-out of sale or sharing of personal information by visiting our Your Privacy Choices
You can authorize an agent to exercise your California privacy rights on your behalf. To designate a California business or an individual as your authorized agent to exercise your privacy rights, send your name and Visible Community username to privacy@visible.com along with the name, address and email of your authorized agent. We may require additional proof that you granted the authority.
We require you to verify your identity using the processes we describe in the portal or the privacy choices page before we fulfill your request. Depending on the type of request you make, you may be required to log into an existing account and prove access to the email address on file with us.
If you have questions about any of your rights under this California law, you can email us at privacy@visible.com.
Are you a Visible wireless customer? Please visit the Visible Data and Privacy Portal to exercise your California rights.
Are you a Visible Merch Store customer? Please visit the Visible Merch Store Privacy Policy for information about how to exercise your California rights.
Are you a Visible Offers customer? Please visit the Visible Privacy Policy for instructions about exercising your rights.
Reporting
This table reports on the requests we received from consumers and other individuals via Visible Community website in 2022, which is available to Visible customers and prospects.
| Request to Delete | Request to Know | |
| Total Requests | 29 | 52 |
| Complied With | 29 | 52 |
| Denied | 0 | 0 |
| Average Response Time (Days) | <1 | <1 |
Additional California Privacy Rights
California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. As noted elsewhere in this policy, Verizon does not disclose personal information to third parties for their own direct marketing purposes.
California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should be submitted to Visible Community moderators in a private message or by email to privacy@visible.com and should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.
COLORADO PRIVACY RIGHTS
The Colorado Privacy Act gives specific rights to Colorado residents. These rights include the right to know what information we collect about you and how we use it; to access and delete certain information; to request that we correct information that you believe is inaccurate; and to opt out of having personal information about you sold, used for targeted advertising to you, or used to build a profile about you to make legally or similar significant decisions about you.
Your Right to Know
We describe the personal information we collect from Visible Community site visitors, and how we use that information, in this privacy policy.
The information we collect varies depending on your interactions with us and use of our products and services. We may collect these categories of personal information:
- Identifiers such as your name, username, alias, unique personal identifier, online identifier, IP address, account name and email address
- Internet or other electronic network activity information, including browsing history, search history on our site, and information regarding your interactions with our websites
- Secure account information including account log-in, password, or credentials allowing you to access your account
- Records of comments you post.
We use this information to provide you products and services, provide you with access to your account, operate our business, communicate with you and provide customer service, personalize your experience, improve our services, provide marketing and advertising, debug and troubleshoot problems, audit our processes and services, short-term transient uses, security, fraud and legal compliance.
Service providers may use information for the same purposes, as necessary for them to perform work for us. Service providers are required to protect the information we share with them or they collect on our behalf and use it only for the specific purposes that we allow. We may also disclose information to third parties, such as partners and to law enforcement, among others, as detailed elsewhere in this policy.
We allow select third party advertising companies to directly collect information about your activity on our website, for example through cookies, pixels, web beacons, social network plugins and similar technology. These ad entities use information they collect to help us provide more relevant Visible advertisements on other websites and apps and may also use information for their own or others’ advertising purposes. We also use our own or others’ cross contextual information for certain other marketing and advertising purposes. For example, we may share personal information with advertising partners who use it to better target our advertising on other sites, apps or social networks. For information about how to opt out of these activities, please visit the “Your Right to Opt Out of Sale of Personal Information and Targeted Advertising” section.
Your Right to Access
You have the right to request access to specific pieces and categories of personal information we collected about you. You can do this by logging into your Visible Community account and navigating to My Settings > Personal > Personal Information and clicking “My Personal Information” under “Downloads.
Your Right to Delete
The law does not require us to delete information that is necessary to provide you ongoing service or for security purposes, that we are contractually obligated to retain, or that is necessary to comply with legal obligations. The personal information that Visible Community collects and retains is used for these purposes or for other purposes allowable by Colorado law, including to comply with laws and cooperating with law enforcement in good faith; investigating, establishing, preparing or defending against legal claims; internal research to improve, repair, or develop products; identifying and repairing errors; internal operations; providing products and services you use; protecting vital interests and certain public interests; preventing fraud; and assisting another with compliance. You can request deletion of your account and the personal information associated with it by logging into your Visible Community account and navigating to My Settings > Personal > Close Account. You can also send a private message to the moderator or admin team for assistance as needed.
Your Right to Correct
You have the right to correct personal information we have about you that you believe is inaccurate. You can edit personal information by logging into your Community Account and navigating to My Settings > Personal > Personal Information / Download. You can make changes to personal information and click save to complete the correction. You can also edit community content you had previously entered. Within “My Profile”, you will see “Latest Contributions.” Clicking on the post to be edited will take you to the actual post within the discussion topic. From there you can select Edit from the hamburger menu
Your Right to Opt Out of the Sale of Personal Information and Targeted Advertising
You have the right to opt out of the sale of personal information and the right to opt out of certain targeted advertising practices. The term “sale” is defined to mean the exchange of personal data for monetary or other valuable consideration and “targeted advertising” means using information obtained or inferred from your activities across non-affiliated websites and apps to determine or predict your interests and target our advertising to you.
As described in this policy, we allow third-party advertising companies to collect information about your visit to our website using cookies and other web technologies. You have choices about whether information collected on our website can be used to customize and target advertising to you. You can opt out by visiting Your Privacy Choices
Your Right to Opt Out of Profiling
You have the right to opt out of having information used to establish profiles that are used to make decisions that produce legal, or similarly significant effects. Colorado law defines profiling as using automated processing of personal data to evaluate, analyze or predict personal aspects of an individual’s economic situation, health, personal preferences, interests, reliability, behavior, location or movement.
We do not offer you the ability to opt out of profiling because we do not use personal information to profile you to further decisions that have legal or similar effect.
Use of Sensitive Personal Information
Colorado law prohibits us from using sensitive data, also called sensitive personal information in this policy, without your consent, except for purposes specified in the law. Sensitive personal information is defined as personal data revealing racial or ethnic origin, religious beliefs, mental or physical health condition or diagnosis, sex life or sexual orientation, or citizenship or citizenship status; processing genetic or biometric data for the purpose of uniquely identifying you; and personal data collected from a known child.
We do not knowingly collect sensitive personal information. Please do not include personal information, including sensitive personal information, in your Community posts.
Appeals Process
If we deny your privacy rights request, you can appeal that decision. To request an appeal, please email us at privacy@visible.com. Please use the subject line "APPEAL" and provide your name, contact information including phone number, a description of the decision you are appealing, and the reason for your appeal. If we deny your appeal, we will notify you and give you instructions on how you can appeal that decision to the Colorado Attorney General.
We Do Not Discriminate Against You
We do not discriminate against you if you exercise any rights described in this section, by denying you goods or services, charging different prices or rates for goods or services or providing you a different level or quality of goods and services.
Where to Exercise Your Rights
You can exercise their rights by logging into your Visible Community account and navigating to My Settings > Personal > Personal Information and clicking “My Personal Information” under “Downloads” to access information we have about you or navigating to My Settings > Personal > Close Account to delete your account information. You may correct your information in your account profile and you may edit your posts at any time.
You can exercise your right to opt-out of sale of personal information or use of it for targeted advertising by visiting our Your Privacy Choices
You can authorize an agent to exercise your Colorado privacy rights on your behalf. To designate a business or an individual as your authorized agent to exercise your privacy rights, send your name and Visible Community username to privacy@visible.com along with the name, address and email of your authorized agent. We may require additional proof that you granted the authority.
We require you to verify your identity using the processes we describe in the portal or the privacy choices page before we fulfill your request. Depending on the type of request you make, you may be required to log into an existing account and prove access to the email address on file with us.
If you have questions about any of your rights under this Colorado law , you can email us at privacy@visible.com.
Are you a Visible wireless customer? Please visit the Visible Data and Privacy Portal to exercise your Colorado rights.
Are you a Visible Merch Store customer? Please visit the Visible Merch Store Privacy Policy for information about how to exercise your Colorado rights.
Are you a Visible Offers customer? Please visit the Visible Privacy Policy for instructions about exercising your rights.
CONNECTICUT PRIVACY RIGHTS
The Connecticut Data Privacy Act gives residents certain privacy rights. These rights include the right to know what information we collect about you and how we use it; to access and delete certain information; to request that we correct information that you believe is inaccurate; to opt out of having personal information about you sold or used for targeted advertising purposes, or prevent us from using artificial intelligence to create a profile about you to make legally or similar significant decisions about you.
Your Right to Know
We describe the personal information we collect from Visible Community site visitors, and how we use that information, in this privacy policy.
The information we collect varies depending on your interactions with us, and use our products and services. We may collect these categories of personal information:
- Identifiers such as your name, username, alias, unique personal identifier, online identifier, IP address, account name and email address
- Internet or other electronic network activity information, including browsing history, search history on our site, and information regarding your interactions with our websites
- Records of comments you post
- Other information that may identify, relate to, describe or is capable of being associated with you.
We use this information for business purposes including: providing you products and services; operating our business; communicating with you and providing customer service; personalizing your experience; improving our services; providing marketing and advertising; debugging; auditing our processes and services; short-term transient uses; and security, fraud, and legal compliance purposes.
Service providers may use information for the same purposes, as necessary for them to perform work for us (including in the last twelve months). Service providers are required to protect the information we share with them or they collect on our behalf and use it only for the specific purposes that we allow. We may also disclose information to third parties, such as partners and to law enforcement, among others, as detailed elsewhere in this policy.
We allow select third party advertising companies to collect information about your activity on our website, for example through cookies, pixels, web beacons, social network plugins and similar technology. These ad entities use information they collect to help us provide more relevant Visible advertisements on other websites and apps and may also use information for their own or others’ advertising purposes. We also use our own or others’ cross contextual information for certain other marketing and advertising purposes. For example, we may share personal information with advertising partners who use it to better target our advertising on other sites, apps or social networks. For information about how to opt out of these activities, please visit the “Your Right to Opt Out of Sale of Personal Information and Targeted Advertising” section.
Your Right to Access
You have the right to request access to specific pieces and categories of personal information we collected about you. You can do this by logging into your Visible Community account and navigating to My Settings > Personal > Personal Information and clicking “My Personal Information” under “Downloads.
Your Right to Delete
The law does not require us to delete information that is necessary to provide you ongoing service or for security purposes, that we are contractually obligated to retain, or that is necessary to comply with legal obligations. The personal information that Visible Community collects and retains is used for these purposes or for other purposes allowable by Connecticut law, including to comply with laws, rules, regulations, investigative subpoena or summons by governmental authorities; defending against legal claims; providing and maintaining the products and services you use, performing a contract, preventing and responding to security and other significant incidents; and taking immediate steps to protect an interest that is essential for the life or physical safety of you or another natural person. The law also allows for short-term transient purposes such as displaying relevant information to you based on your activity during a single interaction. You can request deletion of their account and the associated personal information by logging into your Visible Community account and navigating to My Settings > Personal > Close Account. You can also send a private message to the moderator or admin team for assistance as needed.
Your Right to Correct
You have the right to correct information that we have about you that you believe is inaccurate. You can edit personal information by logging into your Community Account and navigating to My Settings > Personal > Personal Information / Download. There you can make changes to personal information and click save to complete the correction. You can also edit community content you had previously entered. Within “My Profile”, you will see “Latest Contributions.” Clicking on the post to be edited will take you to the actual post within the discussion topic. From there you can select Edit from the hamburger menu
Your Right to Opt Out of the Sale of Personal Information and Targeted Advertising
Connecticut consumers have the right to opt out of the sale of personal information and the right to opt out of certain targeted advertising practices. The term “sale” is defined to mean the exchange of personal data for monetary or other valuable consideration and “targeted advertising” means using personal data obtained or inferred from your activities over time and across non-affiliated Internet web sites or online applications to predict your preferences or interests and display advertising to you.
As described in this policy, we allow third-party advertising companies to collect information about your visit to our websites and app using cookies and other web technologies. You have choices about whether information collected on our websites can be used to customize and target advertising to you. You can opt out by visiting Your Privacy Choices
Your Right to Opt Out of Profiling
Connecticut consumers have the right to opt out of the use of solely automated decisioning to create profiles that produce legal, or similarly significant effects. Connecticut law defines profiling as automated processing performed on personal data to evaluate, analyze or predict personal aspects related to an identified or identifiable individual’s economic situation, health, personal preferences, interests, reliability, behavior, location or movement.
We do not offer you the ability to opt out of profiling because we do not use personal information to profile you to further decisions that have legal or similarly significant effects.
Use of Sensitive Personal Information
Connecticut law prohibits us from processing sensitive personal information without your consent except as specified in the law. Sensitive personal information includes: data revealing racial or ethnic origin, religious beliefs, mental or physical health condition or diagnosis, sex life, sexual orientation or citizenship or immigration status; processing genetic or biometric data for the purpose of uniquely identifying you; personal data collected from a known child; or precise geolocation data.
We do not knowingly collect sensitive personal information. Please do not include personal information, including sensitive personal information, in your Community posts.
Appeals Process
If we deny your privacy rights request, you can appeal that decision. To request an appeal, please email us at privacy@visible.com. Please use the subject line "APPEAL" and provide your name, contact information including phone number, a description of the decision you are appealing, and the reason for your appeal. If we deny your appeal, we will notify you and give you instructions on how you can appeal that decision to the Connecticut Attorney General.
We Do Not Discriminate Against You
We do not discriminate against you if you exercise any rights described in this section. We do not deny you goods or services, charge different prices or rates for goods or services or provide you a different level or quality of goods and services if you exercise any of these rights.
Where to Exercise Your Rights
You can exercise their rights by logging into your Visible Community account and navigating to My Settings > Personal > Personal Information and clicking “My Personal Information” under “Downloads” to access information we have about you or navigating to My Settings > Personal > Close Account to delete your account information. You may correct your information in your account profile and you may edit your posts at any time.
You can exercise your right to opt-out of sale of personal information or use of it for targeted advertising by visiting our Your Privacy Choices
You can authorize an agent to exercise your Connecticut privacy rights on your behalf. To designate a business or an individual as your authorized agent to exercise your privacy rights, send your name and Visible Community username to privacy@visible.com along with the name, address and email of your authorized agent. We may require additional proof that you granted the authority.
We require you to verify your identity using the processes we describe in the portal or the privacy choices page before we fulfill your request. Depending on the type of request you make, you may be required to log into an existing account and prove access to the email address on file with us.
If you have questions about any of your rights under this Connecticut law, you can email us directly at privacy@visible.com.
Are you a Visible wireless customer? Please visit the Visible Data and Privacy Portal to exercise your Connecticut rights.
Are you a Visible Merch Store customer? Please visit the Visible Merch Store Privacy Policy for information about how to exercise your Connecticut rights.
Are you a Visible Offers customer? Please visit the Visible Privacy Policy for instructions about exercising your rights.
NEVADA PRIVACY RIGHTS
Nevada law allows consumers to opt out of the sale of personal information by online service providers such as website operators. Nevada law defines “sale” as the exchange of certain personally identifiable information for money, where the recipient also intends to sell that information. Personally identifiable information includes name, address, phone number, Social Security number, or any identifier that can be used to contact a consumer electronically.
Visible does not currently sell personal information as defined by Nevada law and has no plans to start. If Visible ever starts selling such personal information, current Visible customers, including Visible Community site visitors, will be opted out. If you have any questions, please contact us at privacy@visible.com.
VIRGINIA PRIVACY RIGHTS
The Virginia Consumer Data Protection Act gives consumers certain privacy rights. These rights include the right to access and delete certain information we collect about you; to request that we correct information that you believe is inaccurate; to opt out of having personal information about you sold, used for targeted advertising to you, or used to build a profile about you to make legally or similar significant decisions about you; and to appeal the denial of a request to exercise one of these privacy rights.
Personal Information We Collect and How We Use It
We describe the personal information we collect and how we use it in this Privacy Policy. The information we collect varies depending on your interactions with us. We may collect these categories of personal information:
- Identifiers.
- Internet or other electronic network activity information, including browsing history, search history on our site, and information regarding your interactions with our websites applications, and advertisement.
- Records of comments you post.
- Other information that may identify, relate to, describe or is capable of being associated with you.
We use this information for business and commercial purposes as well as disclose it to third parties, such as partners and to law enforcement, among others, as detailed elsewhere in this policy. Business and commercial purposes includes providing services to you; communicating with you and providing customer service; personalizing your experiences; improving our services; providing marketing and advertising; debugging; auditing our processes and services; short-term transient uses; research; and security, fraud, and legal compliance purposes. Examples and additional detail about these types of uses can be found in this Privacy Policy.
Service providers we use to do work on our behalf may use information for the same purposes. We share information with service providers as necessary for them to perform work for us. They are required to protect the information they receive from us or collect on our behalf and use it only for the specific purposes we allow. These service providers may also be referred to as processors by Virginia law. We may also disclose information for legal compliance, with your consent and as further described in other sections of this policy.
We also allow third-party advertising companies to collect information on our website using cookies, mobile ad identifiers, pixels, web beacons, social network plugins and similar technology. These ad entities use information they collect to help us provide more relevant Visible advertisements on other websites and apps and may also use information for their own, or others’ advertising purposes. We also use our own or others’ cross contextual information for certain other marketing and advertising purposes. For example, we may share personal information with advertising partners who use it to better target our advertising on other sites, apps or social networks. For information about how to opt out of these activities, please visit the “Your Right to Opt Out of Sale of Personal Information or Targeted Advertising” section.
Virginia law defines sensitive personal information to include: personal data revealing racial or ethnic origin, religious beliefs, mental or physical health diagnosis, sexual orientation, or citizenship or immigration status; processing genetic or biometric data for the purpose of uniquely identifying you; personal data collected from a known child; and precise geolocation data. We do not use, sell, share, or disclose sensitive personal information for any purpose other than to provide the goods or services requested by you, with your consent, or for other purposes expressly authorized by Virginia law.
Your Right to Access
You have the right to request access to specific pieces and categories of personal information we collected. You can do this by logging into your Visible Community account and navigating to My Settings > Personal > Personal Information and clicking “My Personal Information” under “Downloads.”
Your Right to Delete
We are unable to delete information that is necessary to provide you ongoing service, for security purposes, that we are contractually obligated to retain, or that is necessary to comply with legal obligations. All personal information that Visible Community collects and retains is used for these purposes or for other purposes allowable by Virginia law including to comply with laws, rules, regulations, investigative subpoena or summons by governmental authorities; defending against legal claims; providing and maintaining the products and services you use and preventing security incidents. Visible Community site members can request deletion of their account and the associated personal information by logging into your Visible Community account and navigating to My Settings > Personal > Close Account.
Your Right to Correct
You have the right to correct personal information we have about you that you believe is inaccurate. You can edit personal information by logging into your Community Account and navigating to My Settings > Personal > Personal Information / Download. There you can make changes to personal information and click save to complete the correction. You can also edit community content you had previously entered. Within “My Profile”, you will see “Latest Contributions.” Clicking on the post to be edited will take you to the actual post within the discussion topic. From there you can select Edit from the hamburger menu
Your Right to Opt Out of the Sale of Personal Information and Targeted Advertising
Virginia consumers have the right to opt out of the sale of personal information and the right to opt out of certain targeted advertising practices. The term “sale” is defined to mean the exchange of personal data for monetary consideration and “targeted advertising” means using information from your activities across non-affiliated websites and apps to determine your interests and target our advertising to you.
We do not sell information as defined by the Virginia law. We use third-party advertising companies that collect information about your visit to our websites using cookies and other web technologies to inform our and others’ cross contextual advertising. This activity may be “targeted advertising” under Virginia law. We do not have actual knowledge that the personal information of consumers under 16 years of age is included in this selling or sharing.
You have choices about whether information collected on our website can be used to customize and target advertising to you. You can opt out by visiting Your Privacy Choices.
Your Right to Opt Out of Profiling
We do not offer the right to opt out of profiling because we do not use personal information to profile in furtherance of decisions that produce legal or similarly significant effects concerning a consumer.
Your Right to Appeal
If we deny your privacy rights request, you have the right to appeal that decision. To request an appeal, please email us at privacy@visible.com. Please use the subject line "APPEAL" and provide your name, contact information including phone number, a description of the decision you are appealing, and the reason for your appeal. If we deny your appeal, we will notify you and give you instructions on how you can appeal that decision to the Virginia Attorney General.
Where to Exercise Your Rights
You can exercise their rights by logging into your Visible Community account and navigating to My Settings > Personal > Personal Information and clicking “My Personal Information” under “Downloads” to access information we have about you or navigating to My Settings > Personal > Close Account to delete your account information. You may correct your information in your account profile and you may edit your posts at any time.
You can exercise your right to opt-out of sale of personal information or use of it for targeted advertising by visiting our Your Privacy Choices
You can authorize an agent to exercise your Virginia privacy rights on your behalf. To designate a business or an individual as your authorized agent to exercise your privacy rights, send your name and Visible Community username to privacy@visible.com along with the name, address and email of your authorized agent. We may require additional proof that you granted the authority.
If you have questions about any of your rights under this Virginia law, you can email us at privacy@visible.com.
Are you a Visible wireless customer? Please visit the Visible Data and Privacy Portal to exercise your rights.
Are you a Visible Merch Store customer? Please visit the Visible Merch Store Privacy Policy for information about how to exercise your rights.
Are you a Visible Offers customer? Please visit the Visible Privacy Policy for instructions about exercising your rights.
VIII. CHANGES TO THE PRIVACY POLICY
We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date above. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.
STILL HAVE QUESTIONS?
If you have any questions about this Privacy Policy or our practices, please contact us at privacy@visible.com.
