After about a week of receiving my SIM card and trying to activate my phone I’m still stuck without service. I was told to update my payment information @TJ but I already paid. And even if I do try the website nor the app give me an opportunity to do so. 😫 I just want my phone on.
It would be best to chat with tech support via an online chat and they should be able to get you going. Good luck, I know it is frustrating.