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Cannot make or receive calls?WI-FI calling wont connect

coyote420
Novice

Had my new visible phone with my old number for about 4 days now. I cannot make or receive calls but can text. Also when I try to set up wi-fi calling,it says this may take a moment,then after 2 min,it  comes back and says,Something went wrong,try again later,this has been tried many times over the past 4 days.Als I took out the sim card and shutoff the phone,turned it back on and inserted the sim card,still same results.Also I reset the network. Any ideas?? Thank you in advance!

2 REPLIES 2

Moxie
Superuser Founder
Superuser Founder

Contact the Visible Chat support. They can do a network reset from there end. They might have you go as far as doing a hard reset on your new phone ...good luck and let me know what they say?

 

Best!

Airwolf
Superuser Founder
Superuser Founder

The 'sticky' at the top of this forum also has some tips to try:

 

https://community.visible.com/t5/Help-Forum/Quick-solutions-to-common-wireless-service-problems/m-p/...

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.