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Error When Trying To Use A Payment Option - Please help.

WenChriste
Novice III

Hello,

Any help would be appreciated. I have been trying to help my fiance switch over to Visible. Everything is fine until he tries to pay. It continuously gives an error for alternative payment. He doesn't have PayPal or Venmo and wants to use his card which he should be able to. I understand he needs to check with the card company to make sure Visible is allowed to charge. But I even tried to use mine which I use on Visible with no problem. Same issue.

I've chatted with 2 reps. One refreshed the page and told me to clear cookies. I did that. Same error. 

Second rep: Cleared out the account and said I have to wait for 24 hrs before he can try again.

 

Can anyone offer any extra help, please? 

Thank you!

 

4 REPLIES 4

WenChriste
Novice III

Update: So after 3 reps today, and going through numerous steps, the last rep told me he got an email that said they were having problems with the payment part of the website. (You would think all the reps would have known that right off the bat.) Anyway, he escalated a ticket for me. I'm supposed to hear from them within 24 to 48 hrs. I'll keep this thread updated in case anyone else has issues.

2nd Update: I’ve spoken to numerous people via twitter, FB and the Visible site. There’s been many promises to help and escalate the issue. Nothing at all has been resolved. I’ve tried absolutely everything they’ve asked. He has decided to not switch to Visible due to not receiving satisfactory help and I’m extremely disappointed in Visible's customer service or lack thereof. I have referred several people but at this point, I will be ceasing my efforts. 
All for the simple fact, Visible has no way of simply accepting a payment besides through their website.
Extremely disheartening. 

Agree they are losing business and money.  

 

Kent
Novice

Same here 4 hours later