cancel
Showing results for 
Search instead for 
Did you mean: 

Texts not sending

stantonj3
Novice II

SMS not sending on my Android. I turned chat features off and tried both on and off wifi, nothing helps. Any ideas what's going on? Is this a Visible issue? My wife's phone has the same problems, different brand Android even.

9 REPLIES 9

Airwolf
Superuser Founder
Superuser Founder

Have you tried using the troubleshooting steps on the main page of this help forum? 

 

https://community.visible.com/t5/Help-Forum/Quick-solutions-to-common-wireless-service-problems/m-p/...

 

 

While I have an IPhone, I have found that sometimes enabling airplane mode for a couple mins then disabling airplane mode fixes some quirks I have ran into.

 

Also, I have had a couple times where iMessage gives an alert that the message did not go through, but the party texts back and it is obvious they did get it.   Saying this to say, are you confirming with the other party they didn't get the message or are you going off a delivery/read receipt on the messaging platform?

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

I confirmed with my wife that she did not receive my messages.

prophet5590
Novice

I'm having the same issue, SMS fails. MMS works though. I saw someone else on Twitter with the same issue. Support chat is experiencing higher than normal Care volume. I think it's the network, not your device(s)

Jrb2008
Novice

I'm having the same issue on iphone - iMessages go through but not SMS. 

rayray42
Novice

I am also having the same issue on Samsung Galaxy. Very frustrating. I did all the trouble shooting stuff, including factory resetting my phone, 

Mine is now working again, but I am still talking to chat to figure out what happened. 

Airwolf
Superuser Founder
Superuser Founder

Based on some other response, it appears this may be a more widespread issue.  I assumed this was an ongoing problem and not something that just started.  I would suggest either reaching out to chat directly or waiting a short period of time to see if it resolves...

If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

prophet5590
Novice

As of 8:57 Mountain, it looks to be working again

 

stantonj3
Novice II

This appears to be resolved.