Showing results for 
Search instead for 
Did you mean: 

Visible support is useless in returning hacked accounts - what can we do?


Since the Visible hack, my wife’s account has been taken over.

Visible support refuses to help us in a meaningful way.


What recourse do I have here?


Superuser Founder
Superuser Founder

I would suggest patience to let things unwind.


I see on Reddit people who had their Paypal accounts charged are now getting refunds:


It is easy for me to say this, as I have not been hacked yet. I would suggest checking back in a couple of days and see if anything has happened. And document what you have done so far.


If a post has solved your problem, please mark it as an acceptable solution, it helps others that may have experienced a similar issue get a quick resolution.

Community Manager
Community Manager

please see our latest announcement here Visible Security Update 

DS-Community Manager