Voice mail on Android

DDG
Novice II

Just switched over from Verizon to Visable. Voicemail is no longer working on my Android phone.

 

Any clue how to fix this?

1 ACCEPTED SOLUTION

DDG
Novice II

This issues has been resolved.  Apparently my eSIM never downloaded completely.   Through customer service I had to delete the current eSIM and let them.upload a new one to my phone.  Problem solved.

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8 REPLIES 8

upstate-SC
Intermediate

Per this help document, you could access voice mail by

"Bring up your Phone app, access the dial pad, and press and hold 1. Follow the prompts to input your password and you’re in."

 

https://www.visible.com/help/How-do-I-access-voicemail

 

P.S: Please mark this as solution if it helped you. Thanks.

Thank you for trying, but that is not working.  I get the following error message when I press and hold 1
"There's no SIM in your phone, so you can only make emergency calls"
I also tried dialing *86 and I get the same message.
Running a Samsung Galaxy Note 205G - Android Version 12

Other thoughts?

Do you have e-SIM or physical SIM?

If you have e-SIM, you could chat with Visible representative through chat to send you a physical SIM card to your address.

 

I use physical SIM card and I have no problem in accessing the voicemail in the above mentioned 2 options.

GreenSub
Intermediate

Go to Settings - Apps - Voicemail - Storage - Clear Data

Then Open Voice Mail and go through the prompts .

You also have to have mobile data enabled 

@GreenSub Do you use Samsung phone as well?

@DDG You could try this and see the result.

My wife has a Samsung S10e and we just had to do this when flipping back and forth between Verizon and Visible.

 

She should be full time Visible this weekend. 

DDG
Novice II

This issues has been resolved.  Apparently my eSIM never downloaded completely.   Through customer service I had to delete the current eSIM and let them.upload a new one to my phone.  Problem solved.

Great!