Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

iPhone XR won’t upgrade to new network

We keep getting notifications that we need to upgrade to the new network, but when we follow the steps, we get an error message. I’ve texted with customer service and they were unable to get it to upgrade as well. They finally told me we could just l...

Moto 5g Stylus

1) I bought an unlocked Moto 5g Stylus from BestBuy. It worked flawlessly with my old visible plan(party pay).2) Last week I was forced to upgrade to so called better plan with same rate($25) with free phone it works on new phone.3) The problem is wh...

Not able to update

I am trying to update and get the google 6a phone however every time I try, I get the message "You already have a device order in your account and cannot place another device order. Please contact our Care team for help.". I am receiving messages I n...

sim card

my new sim card will not work in my new phone but will in my old one 

Network shutting down?

My wife and I each have a Visible account. We both have the same model of phone(Moto Z4). She's getting emails from you about a requirement to upgrade her phone because "The network your plan is on will be shut down in September, and your service and...

sebrame by Novice II
  • 1652 Views
  • 5 replies
  • 0 kudos