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Visible Phone ZTE R2 Not Compatible

I signed up with Visible Phone and ordered the ZTE R2 phone and used the phone successfully from November 2019 until October 2021. I now want to use Visible Phone service again using my ZTE R2 but it is now “Not Compatible”. Keep getting “We are work...

Waiting by Novice
  • 1 replies
  • 0 kudos

Physical SIM to eSIM for existing customers

I have some good news to share with you guys who want to transfer their physical sim over eSIM. I have successfully transferred my physical sim to eSIM from the app itself. On the phone app there is this transfer feature under YOUR DEVICE. After that...

bpositive by Intermediate III
  • 2 replies
  • 3 kudos


Hi! I traded my phone to Apple and the new one arrives tomorrow. When setting it up with the esim, do I choose my current provider or choose none/other? I wasn’t sure because: I have Verizon for my old phone so I would choose this if I was keeping it...

it shouldn't be this hard

My wife has a samsung galaxy S21+ and the screen died. We started going through visible (assurance) to get it replaced, and we were told that since it's so new we can just work through samsung to get it replaced. What a nightmare. At every turn it's ...