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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Locked iPhone 12 Pro max

Will visible accept as a trade in? It is completely paid off and the imei is clean. I only ask because I recently received a trade in offer and want to be sure before I sent the device in. Or should I try to get it unlocked first?

Visible Sim Card

How long would I have to activate a visible SIM card once received? I have a iPhone 12 Pro Max so was wondering if my phone is compatible too.

Visible App Issues

During my porting process, I ended up with no cellular data access. I have found that you cannot get to the Visible app login screen without cellular data working. It says I am having problems and to try againI need to redownload my eSIM. Any solutio...

Resolved! International text via wifi

I have Visible + and will be traveling to Honduras (Roatan) in the next month. I understand that I can not typically get calls & text (via roaming), but confused if I can still receive or send them while on wifi? I did a live chat and it sounded like...

CalisMom by Novice II
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Visible; Terrible Website, Terrible Support

I tried to sign up for the 15-day free trial for my father. It wouldn't let me as it stated the email is already in use by another account. So I tried to reset the password but it stated his email did not exist in the system. I then tried to sign up ...