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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Worst Decision

I paid VISIBLE for an iPhone 15 pro max 256 GB but I was delivered an empty package. Upon contacting the customer service, I was asked to report to FedEx as well as in the police station regarding this. I did and asked for refund as I didn't want to ...

Dipika by Novice
  • 106 Views
  • 1 replies
  • 0 kudos

Delayed Texts for days?

Is anyone else having issues receiving texts? I know it's hard to know if you're not receiving something, but my gf, my sister, my Dad have been texting and they're not coming through. This happened a few weeks ago also, and multiple messages came th...

DP1 by Novice II
  • 123 Views
  • 3 replies
  • 0 kudos

Backup phone

I travel a lot for work, and I'd like to have a backup phone with me just in case, a budget phone. Two phones, one account. My current phone is a s24 ultra e-sim activated, no sim card, is it possible? and how? Any help would be greatly appreciated, ...

Visible + International Coverage

I have Visible Plus, and I am traveling to Spain, London, and Paris. Will I be able to send and receive texts there, and will I be able to make and recieve calls when there?RonG

RonG by Novice
  • 80 Views
  • 1 replies
  • 0 kudos

Cannot find trade in label

Hi, I bought a new cell phone and registered to trade in my old phone. However whenever I follow the email links sent to print the label and instructions for trade in, the page on my account comes up with no information, it's blank. Please send me a ...

svn5092 by Novice
  • 68 Views
  • 1 replies
  • 0 kudos