cancel
Showing results for 
Search instead for 
Did you mean: 

cancelling service?

dcblueman
Novice

Visible can't figure out how to transfer service to a new device for me. Have been without cell service for over two days now.

Custoemr/tech support syas they are working on it but no results, just saying they will email me or send me a DM in 4 hours or 24 hours or whatever--no results.

2 REPLIES 2

GreenSub
Intermediate

Just curious, Android or iPhone?
SIM or eSIM?
Thanks

CJ
Intermediate

I think your real question is regarding porting. What is customer service saying regarding the hold up with your number being ported?

 

Sometimes it takes an hour, sometimes 24 hours, sometimes longer. If the required info is not provided the first time, if incorrect info is received, it can take longer.