Hey there! Thanks for raising this concern.
Device compatibility is like a puzzle. You may have 90% of the pieces necessary, but if you’re missing one - you won’t be able to complete the puzzle.
While model numbers can lead us down the right path, each device is unique and there are many factors (like software band, carrier, hardware, SKU number, etc.) that contribute to compatibility.
The IMEI is the best method for us to verify compatibility. We encourage you to access our compatibility checker after making sure your phone is paid off, carrier unlocked, and on the latest software version.