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2-Days and counting
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02-18-2022 07:35 PM
Been waiting multiple days for help. Currently in my 10th chat session with a promised call but still no one has called me. Seriously, how does anyone get help? Ref id zero three two three three six five six
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02-18-2022 07:35 PM
Does th supervisor John really exist or is it like a tactic?
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02-18-2022 08:46 PM
First lets start with what is your issue? We will attempt to help. Second chat in ask for a call from a supervisor.
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02-19-2022 07:58 AM
First, I've been working a voicemail issue where I can't receive emails for six months. Since visible began working the issue 2 days ago now I can't even receive calls. Worse is I've been waiting on a supervisor to call and help for 18hrs and 10 chats. Nothing. Ignored. Unvalued.
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02-19-2022 07:59 AM
Seriously. I think the chats are robo because I've been waiting nearly 24hrs
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02-19-2022 08:32 AM
Hi, first I can assure the chats aren't robots. I used it just the other day and received a call back. I wouldn't reference the other chats. Just simply ask for a call from a supervisor.
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02-19-2022 08:58 AM
"Simply" I asked for a supervisor call each chat...two days and no call. Come on. What would you do at this point? This is my frustration. If I got a call and my issue was resolved in a timely fashion I wouldn't be on this thread. I even set up a call window and was ignored.
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02-19-2022 08:59 AM
Seriously. Who do you elevate to when you're ignored for days? How do you get to a resolution if there's no communication?
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02-19-2022 09:01 AM
I was justed dropped from another chat where they said 30 mins hours ago. Is there an address I can send these logs to like an executive team? I want to help the next unfortunate soul so they don't have to deal with this level of pain.
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02-19-2022 09:25 AM
I would try messaging one of the community managers. Maybe they can assist. I would be frustrated as well.
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02-21-2022 02:02 AM
I would try the Twitter DM before I would chat again.
You could try contacting MVNOResearch, who hangs out on the Reddit Visible board:
https://www.reddit.com/r/Visible/
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