If they monitor it too bad they didn't read my phone incompatibility(thread from a couple months ago) issue with a phone I bought from Visible just over a year ago. I even contacted customer service a couple months ago about this issue and just got the run around saying my phone doesn't have the right technology. It has the same or better technology then the 3 basic cheap phones they currently sell.
Another thing, if it is monitored why hasn't customer service improved in the last 3 months. There have been a lot of complaints about it. I even tried Twitter and Facebook a couple months ago. I sent a DM on both and after 5 days neither were answered until I got on Twitter complaining about it. About 6 weeks ago I had a few more questions about the new plan we have to switch to and tried Twitter again and after 10 or 12 days there still wasn't a response. At least when I copied the message to Facebook messenger it was replied to after 45 minutes. Chat a year used to take 20 minutes, now an hour if one is lucky.
