For me, the name of the party who previously owned the number was showing up.
I submitted a ticket to Visible asking for it to be changed to my name and about 12 hours later received an email from Visible indicating the change had been successfully completed. However, they changed it to "Wireless Caller," not my name as the initial chat agent had said he'd submit.
I just contacted chat again and was told that Visible doesn't offer "premium Caller ID services." The only options are either "Wireless Caller" or your 10-digit phone number.
Visible assigned my number. Seems they should be able to label the Caller ID, too. If I'm not in someone's contacts so my name pops up, they don't take my calls!
I'm showing up as my legal name from many years ago and when I go to settings under Call, it just gives me a an error, "Call settings error. Unexpected response from network." Click ok and then the error, "Call settings error. Network or SIM card error." Click ok and then just sits on "Loading settings" under the Caller ID field.
This is so annoying especially because I don't want anyone knowing my full legal name.