For me, the name of the party who previously owned the number was showing up.
I submitted a ticket to Visible asking for it to be changed to my name and about 12 hours later received an email from Visible indicating the change had been successfully completed. However, they changed it to "Wireless Caller," not my name as the initial chat agent had said he'd submit.
I just contacted chat again and was told that Visible doesn't offer "premium Caller ID services." The only options are either "Wireless Caller" or your 10-digit phone number.
Visible assigned my number. Seems they should be able to label the Caller ID, too. If I'm not in someone's contacts so my name pops up, they don't take my calls!
I'm showing up as my legal name from many years ago and when I go to settings under Call, it just gives me a an error, "Call settings error. Unexpected response from network." Click ok and then the error, "Call settings error. Network or SIM card error." Click ok and then just sits on "Loading settings" under the Caller ID field.
This is so annoying especially because I don't want anyone knowing my full legal name.
Having the same issue. The old owner shows up on my caller ID. I've tried to chat with visible seven times and no luck. Customer service is lacking to be sure. Apparently there are three options. Wireless caller. Your phone number. And if you find somebody that can help you that knows how to do it your name. So far I haven't had any luck
My phone shows the old account numbers caller ID name. I tried seven times through chat to get it changed with no luck. Customer service is lacking for sure. From what I understand there are three options, 1. Your phone number
2. Wireless caller
3. Your name.
Getting that done is a whole different story you have to find somebody that knows how to do it. So far for me no luck. ☹️
Ask for a second tier agent or go higher up. It can be changed but Visible needs to put in a ticket to have it done. I had mine changed when I first started here over 2 years ago. Mine said cellular caller or maybe it was wireless caller. The caller ID is handled by a third party database that all landlines and cellular numbers go through when you make a call and it tags your number. Visible needs to put in a fix ticket to do this. Unfortunately Visible only had a few competent agents that can probably handle this request, you just need to keep pestering them to find the right one. If you reach one that says that it can't be done, tell then you know it can be others have had it done, and tell them you want to speak to a different agent or a tier 2 agent. Have it escalated.
After 45 min with an agent, I kept hearing that they could not add my name as a caller ID. The agent checked with the "team" who also said it cannot be done. I could not persuade the agent to escalate the issue. Dean, did they actually fix you caller ID to show your name instead of "Wireless Caller"?
Yes, you can have it show anything you want. I made sure and spelled out my last name to the agent so it wasn't misprinted. I got lucky and found a person that knew how to handle it. If I remember this correctly from my explanation in my last reply is your number goes through a database(CNAM just Googled it now) that is not controlled by Visible. Visible needs to put in a request to have it changed. Apparently Visible's customer service is really lacking knowledge and training these days.
Also, I can't stand chat and I usually get disconnected so I instead use Facebook messenger to contact them or DM them on their Reddit page, here: https://www.reddit.com/user/VisibleCareSupport/ or you can post your question here but not sure fellow customers can help either but here is Visible's Reddit page https://www.reddit.com/r/Visible/
Thanks for even more information. I don't expect much from such deeply discounted service nor fault them. I would like people I call to know who it is so they actually answer. So much phone SPAM and ripoffs these days I almost wish for the analog days when Ma Bell was in charge and only Dic Tracy had a pocket (actually wrist) communicator.
When I began with Visible in July 2021 it seemed the CS agents were more knowledgeable but I am guessing either the good ones got promoted or left for better pay because it seems like the last year or so they have gotten bad. At least the person I got back then knew exactly what to do and it took all of a few minutes on chat to get it done. I don't know much about this technology since I never had a cell phone before starting here. As far as caller ID it has been around for years with landlines and guessing phone companies had direct access to the database to make changes and maybe Visible doesn't. I know they lack training and most of there replies seems scripted. I don't know if there is another way to get your caller ID changed.
The other thing is the caller ID from my experience only works when calling a landline. If I call or get a call from a number not in my contacts list all I get is the phone number. I only knew my caller ID was not right was because I called my landline and it showed wireless caller or some such thing.
I don't know if there is a way to have you phone display your ID when calling, might be something you would want to do some searching on the internet for.
PS, there are a lot of things that the forums filters out that makes no sense.