I can understand that chat support being an acceptable communication method, but the wait times need to be at most 20 minutes. It's often so long that they don't even give you a queue count number. I believe that means well over an hour! With the price increases, I hope that you're able to hire more service representatives. Plus, even when you get someone, the individuals have to many simultaneous chats going. It takes minutes between replies. It's agonizing.
In addition, even if you wait and finally get a rep, I’ve yet to find one who has actually been able to really help. I’m now in week 2 of trying to switch plans. I’ve chatted, sent screen shots (at their request) and they’re “aware of the problem and are working on a fix.”
I got down to 9 on the “Q” and then was froze, when I wanted to log back in I exceeded the password limit. All I want is a return label to send back my phone I bought, but I am sure now I will get the label past the 14 days…..
I’ve done that already. I’ve tried getting chat to go through on my phone, iPad with 2 separate browsers, and my laptop. Closest I got today was when it went from the floaty dots to a box telling me that my chat session had ended. 🤷🏼♀️
It's been days for me. I've tried FB Messenger option. Even commented under their CEO's most recent LinkedIn post. Found an email on Reddit I just tried (community site apparently won't let me chat said email, here, instead calling it a "bad word" ) - hope you have some luck