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Dear Visible, when are phones added to the compatibility list? Is it hard to do & just takes time?

Melissa
Novice II

Hi there,

I read that Visible is always working on adding more types of phones that are compatible with their service but I was wondering about one specific phone. Do you think the Moto 5g stylus will ever be listed as compatible? I was also curious about something else. Why are some phones compatible and some aren’t? I’ve never run into this problem before. I have visible service and I love it but when I went to sign up my elderly aunt with visible I found out her phone didn’t work with the service. 

Thanks for any input from anybody,

Missy

6 REPLIES 6

Melissa
Novice II

I should mention, the Moto 5g stylus is my elderly aunts phone. I just got it for her about a month ago. It’s her very first smart phone and this is the very first time she is using the internet so that’s extremely exciting. The problem is she just spent a whole month getting use to this phone and she still is. Plus one of the selling points for me was that it had a stylus. I was thinking a stylus would help her get use to a touch screen and it has. Has anybody dealt with someone that’s never used a touch screen before? That was pretty entertaining Lol. Anyway, my whole point about that is she doesn’t want to change her phone now. One more thing about the situation is she’s on a fixed income and $25.00 is something she could afford. For the time being I’m waiting patiently for her phone to be added. 

Thanks 

Missy

phoneman2021
Superuser Founder
Superuser Founder

Missy Moto 5g stylus  is a older phone I believe for 1.  Second isn't that a T-mobile or at&t phone?  if so it wouldn't be unlocked.  so there are two problems there.  It may be to old for the network and second it isn't unlocked.

Hi Phoneman

It’s the 2022 edition. It also is an unlocked phone.

Is there a certain department/email at visible where I could put in a request to add that phone? 

Even if it's unlocked, it has to be CDMA compatible. I buy phones that are globally unlocked or factory unlocked. They are compatible on CDMA and GSM networks. I never buy a phone that isn't compatible on both. Cell phone prices and deals change too often. I want a phone that can go both ways.

Melissa
Novice II

All I really wanted to know is if visible has plans on including this phone or not or if theres a certain number or email that I can contact to see if that is possible.