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Each Time I Open Visible App it says "Once Your Old Carrier Unplugs Your Service...."

Jonathan
Novice

Anybody know how to get rid of that? It doesn't matter, because it doesn't affect me. I've been with Visible for nearly a year. It just bugs me that pops up every time I log into the app. Just curious if anyone knows how to permanently get rid of that message.

3 REPLIES 3

Starfox
Novice III

Did you try uninstalling the app and reinstalling? If that doesn’t get rid of it you need to contact support.

 

— Starfox

I did, didn't do anything. My service works great and I've been with Visible for awhile now, but that message just bugs me for some reason.

frugalfamily
Intermediate

Hey @Jonathan - I've seen this happen with a few people before... I'd recommend you send a direct message to Visible support so that an account specialist can look into it.

You can message @VisibleCare on Twitter, use the chat on Visible.com or send them a message on Facebook Messenger...