07-08-2021 02:04 PM
Im seeing some different answers on this forum from the moderators about the Galaxy S21 Ultra being compatible with Visible. I just checked the compatibility checker and the galaxy s21 ultra is not listed.
Is this a mistake?
07-09-2021 08:39 AM
We currently aren't compatible with the Galaxy S21 Ultra, but we are compatible with the Samsung Galaxy 21 5G and the Samsung Galaxy 21+ 5G. The full list of our supported can be found by visiting https://www.visible.com/help/compatible/, and will be updated as more devices are added.
07-09-2021 09:14 PM
Please read the previous post by highheater. The IMEU with the unlocked Samsung Galaxy S21+ 5G (Model SM-G996U1) purchased from Besy Buy and currently working on Verizon's network is NOT recognized by VISIBLE.
Can you confirm that some models (SM-G196U1) of Galaxy S21+ 5G might be compatible while other models of the same Galaxy S21+ 5G are NOT compatible? Or is this a case of not all of the IMEUs being up to date?
There is a separate thread discussing this same problem with a workaround.
5G Samsung Galaxy S21 IMEI not found...anyone have an IMEI I can borrow?
The compatibility check on Visible's site cannot determine if my unlocked 5G Samsung Galaxy S21 (SM-G991U1) is compatible. Chatting with someone from support, they confirmed that my phone is compatible, but that the IMEI is not being found for some reason.
The alternative they suggested was to find a Visible member who has an IMEI I can use for the compatibility check so I can clear that step in the ordering process. Does anyone have an IMEI they can share with me so I can get signed up?
02-14-2022 10:00 AM
I'm also looking to get a SIM for a phone that's compatible, but fails the IMEI check.