Hello There,
I received an email confirmation that my Skype number had been ported successfully to Visible earlier today - 28-APR-25.
I can see that my eSIM has updated to the new number ported in but I have no service.
ERROR MESSAGE #1 - When people try to call me they get an error message that states “The number you have dialed has calling restrictions that has prevented completion of this call’.
Additionally, since I got the email confirmation, I have been unable to login to the Visible website or app.
ERROR MESSAGE #2 - When I try to login to the app, I get an error message that states “The information you entered does not match what we have on file”.
ERROR MESSAGE #3 - When I try to access the Live Chat support function within the app, I can’t reach Visible Support either because I keep getting an error message that states "Sorry I'm having trouble connecting you with an agent right now. Please try again later".
I am travelling internationally at the moment so this issue is of particular concern.
Please advise urgently.
