I have been with this company since the bear beginning and as more people buy in, the service gets worse. I don't believe any effort goes into maintaining rural towns towers and equipment. Over the past three years high winds and tornadoes have swept through my area and after the first one I noticed the quality drop. I have been through seven phones all with the same connection issues. Most are gone from frustration. I have lost service for days at a time because of errors on visibles side. Most recently, I was unable to make a payment. I was told repeatedly that it was my fault only to find out again it was on the visible side. I spent over fifteen hours on or by my phone working through something I wanted no part of. It's not my job to collect payment for service. For compensation, I was told the value of my time was one dollar. Since the manager was there tho, I was awarded five. That's roughly thirty-three cents a an hour to do their job. I have requested that they look into the tower issue and was told it's Verizon's towers. I can't think of any more of a disgusting policy to have towards customers who have been with the company this long. I have been patiently waiting for another company to come along with a fresh start, but it's worth it to just move onto another carrier that supports T-Mobile or AT&T. I will never even consider anything affiliated with VERIZON wireless because of the carelessness of this dial-up provider. At best I get .5 mps and that's at night. I'm making this statement with my AT&T gov phone because well, ya know. Don't have all day. To anyone who may read this, I hope it will provide a sort of timeline with what's to come. To those who are lucky enough to dodge the bullet with this company, quick speed. And to the rest of us, it is better to love and lost, then to never have loved at all. Your soon to be ex customer
