How are we doing!? 🤷‍♂️💡

[DS-VisibleMgr]

VisiSquad,

Transparency is key, so I wanted to start a thread and get some feedback from our members. Let me know what you think about the community and what you think we can do to make it better. 💪

I am especially interested in the topics, discussions and news you would like to see more of. So drop a line below and give Kudos to your favorite ideas or comments. I'M ALL 👀👂

-David

[CAZboy · Accepted solution]

Are there plans to make Verizon's Call Filter app compatible with Visible?  I can't be the only one that's getting mighty tired of calls about my "expiring car warranty".

[Crusher312]

I love your efforts at openness and transparency and think you will get some great suggestions.  Thanks, David.

[beav]

Hi, what I would appreciate is a heads up here when new phones are going to be added to the Visible lineup.

The Pixel 5a has been available for a few weeks, yet we have zero info when (or if) Visible will sell it. I mean the new iPhone was available on Day 1.

Also, a preview for when promos are starting, like when bonus items are available with a phone purchase, like headphones and/or the Calm app.

Thanks!

[Jonathan]

I know Visible is different than actual Verizon, but I'd love to see when we're in 5G UW territory. On Verizon, it'll show it, but on Visible 5G is 5G. I'd love to have the differentiator, just to help me out since I'm in Southern California and I'm curious which coverage I have at the time.

[jferngeek]

I'm having a problem with redeeming the MasterCard promo. I think I followed all the steps correctly from new service in January, creating the Blackhawk account in April, but nothing ever showed up in my prepaid card center. I've been checking back for several months thinking something would show, but nothing ever did.

It says "You have no cards on your profile yet." in the prepaid card center. I did get a promotion number and a tracking number so I'm not sure where the process broke down.

It's upsetting to have planned on getting that benefit and jumping through several hoops over an extended period with no results.

[HarvestClouds]

I can understand the frustration! Here’s to hoping they get this straightened out, and working well!

[CAZboy]

Transparency is great.  How about shedding some light on the data breach Visible recently experienced?  What happened, why did it happen, what are you going to do about it and what are you doing to prevent it from reoccurring?

[DS-VisibleMgr]

@CAZboy Please refer to our most recent announcement in regards to this issue.

Visible Security Update 

[DS-VisibleMgr]

Love all the feedback! please keep it coming!

[TheAddamsFamily]

How about the ability to delete our own posts and delete replies on our own posts? We should have this basic feature

[beav]

Would you please limit user accounts to one user account per person? The SPAM on the site from some members setting up new accounts daily is cray cray .

[beav]

Authy and Yubikey support would be helpful

[micnbrg]

So far the sign up was easy and the service is good, thanks for all your help

[CAZboy · Accepted solution]

Are there plans to make Verizon's Call Filter app compatible with Visible?  I can't be the only one that's getting mighty tired of calls about my "expiring car warranty".

[DS-VisibleMgr · Accepted solution]

You were one of many that requested this so I wanted to make sure you saw this! Scam Protection

[CAZboy]

I received an email from Visible this afternoon, informing me of "exciting updates" beginning tomorrow (Saturday, 4 November).  In the spirit of transparency, can you provide information about how customers will benefit from these updates?

[Nxw]

Is there a plan to expand coverage to US territories? 

[billyb]

I think you guys are doing great . Just dont change any of the goods things that are already available (party pay price , unlimited data). Thank you

[VisibleSucks]

You're doing horrible.  Fix your garbage customer service.