I upgraded my wife’s Samsung Galaxy S10e that only uses physical SIM online Thursday. The SIM was shipped overnight FedEx with tracking info in her Visible account. It arrived Friday.
She did experience no data after inserting the Visible+ SIM. Support was unsuccessful in resolving the issue on first try, although they were very informative and helpful.
To keep the wifey happy, we moved back to Verizon. See my other post. An unhappy wife isn’t worth the monthly savings for me 😱
It appears my order has disappeared beyond the looking glass - “Curiouser and curiouser!”
Logged into the visible app this am and my Aug 17 order no longer shows, the status never went to shipped. In addition, I no longer have the option to upgrade.
A lengthy Chat session resulted in "one of our specialists is investigating and you should receive an email in no more than 4 hours - it's really much quicker that that".
That was of course nearly 10 hours ago. Perhaps an omen...
Update a day later on 8/23, and still no response - only worse today since no text, phone or data even with the old SIM (obviously no hotspot either) - another lengthy wait for Chat only to be reassured it was actively being investigated and another you should receive an email in about 4 hours. I think this is similar to ordering pizza... when will it be ready? 10 - 15 minutes is the normal reply and you finally get it 45 minutes when picking up.
So it's on to round 2 of this saga...
On August 24 around 12:00 noon received an email stating the case had been resolved and my access had been restored. Simply restart the phone.
I had been without phone and data for a day and my account page was messed up: the new SIM order status not was present and no way to upgrade.
Holding my breath, I restarted and finally access was restored. Login into my account page there was no order for the new SIM or Visible plan. The ability to upgrade was restored and everything appeared to be back to the way it was prior to Aug 17.
On closer examination, however my Party Pay had been dropped - so I rejoined with no problem.
Payment history show some unusual credits and debits on Aug 24 as if they were manually trying to reset my account to restore access - regardless they all balanced.
The next day, August 25, I re-submitted the upgrade request around noon. It was accepted and stated I'd receive and email confirming the order. No email was received and here I sit right back where I started on August 17.
"All my life's a circle.. Let's go round one more time" - Harry Chapin
Service was only out for about a day and a half, August 23 - 24 and is restored.
The upgrade process is simply starting out exactly the same - no email confirmation and the order seems to stay in a state of limbo being processed and never shipped. Hopefully the outage doesn't repeat this time. I'll wait and see if it ships this time.
I suspect shipments may be on hold while they sort out a few issues, but who knows?