SOS Only with new SIM card

[wrkutah]

Got the new SIM card with the change in the Visible service, and now I cannot connect to the network. I think the SIM card is BAD, I've powered off and on my phone at least ten times.

I never had this problem with my prior SIM card. 

[MGrant]

Having same issue with my wife’s phone and new upgraded sim. Waiting to chat to live person…i hope 

[MGrant]

Having same issue with my wife’s phone.  Installed new upgraded sim and now only get SOS Only.  Waiting on chat to “talk” with human…i hope

[MGrant]

Appears to be common problem.  Another Community User provided the following, which I tried and it worked!  1) Turn Off Roaming; 2) Turn Off Bluetooth; 3) Make sure phone has latest update; 4) Turn ON Airplane Mode, wait at least 30 seconds, Turn OFF Airplane Mode.  I followed these steps, status changed to VISIBLE but no bars.  As I was waiting, received message “Phone Activated” and it is now working.  Hope this helps others!  Good Luck!

[ashliero23]

Experiencing the EXACT same thing here today. Still waiting in the chat queue.