cancel
Showing results for 
Search instead for 
Did you mean: 

Stolen phone during delivery

charkoko
Novice

Hey everyone,

 

I was really hyped to join the visible community.. but just discovered that a stranger had signed for me and ran off with the iphone. I'm going to file a carrier claim with FedEx and a police report, but I'm having trouble finding where to go to contact a Visible representative

 

3 REPLIES 3

blueshead
Novice II

MC-VisibleMgr
Community Manager
Community Manager

Hi @charkoko, I'm so sorry to hear your phone was stolen. I'm forwarding your post to a specialized team and they should be reaching out to you shortly to resolve your issue. Can't wait for you to be part of the Visible Community!

-MC

Anonymous
Not applicable

Hey there! Thanks for raising this concern. Our Care team will be best able to assist you here; please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.