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Trouble chatting!

For some reason I am NOT able to get to the chat when I log into my account! When I DO hit the chat button...It brings up a small window telling me the day I ordered my phone and if I need to track it? What is going on? I USED to be able to bring up the chat window and talk to someone easily! Now I cannot...I am here because of desperation...I do not know HOW to fix this!

1 REPLY 1

I was able to get it to work...nevermind