Visble service gone to pot. old phone compatible but not newer phone?

paulkris
Novice

Visble service gone to pot. old phone compatible but not newer phone?  S8 plus has worked over 3 years. need to upgrade to phone that would work with hearing aids. got unlocked note9. now the imee check says note 9 not compatible. have been on chat waiting for over 3 hours. service definitely TERRIBLE NOW

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