I have always just used the Fast app from Netflix, and consistently get 2 mbps.
I reached out to customer care last week, and asked if this could be improved.
After some work on their end, rebooting and removing the SIM, and measuring the speed using the Verizon tool they recommend, my speed went up almost 8x.
Here is the tool customer care recommended: https://www.verizon.com/speedtest/
I have one concern. The Fast app is still showing the same download speeds as before.
So what site or app are you using to test your download speeds?