Hello. First time poster here. I’m trying to find out from anyone when a payment is considered late. If there’s a due date of a specific date (of course, it’s always a specific date), but when is it that a payment to an account be considered late and the service suspended?
Case in point: I have been on autopay since the beginning. My husband set up my service on his bank card, but he signed me up with my email address. Well, his bank card expired and Visible wasn’t able to draw on it anymore. My service was shut off on the payment due date.
When I found out it was off, he signed in and saw that the payment wasn’t made and was wondering why I didn’t get a notification. Come to find, I did receive emails about it, but they were in my junk Mail folder. I don’t know why since their other emails showed up in my regular inbox.
My husband quickly made an online payment and chatted in to get service restored. Customer Service has told him that the service should be restored asap. I’m now on my 3rd day of suspension, which leads to my original question. If my due date was on the 29th, and the emergency payment was paid on the 29th, should I still be in service suspension?
It's a back end issue it has to be escalated to the higher department it takes 24 - 48 they should resolve it (if they do) you have to chat with a agent see if they can help you if not it has to escalated