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Why is phone not compatible?

Wanderound
Novice II

I have an unlocked phone. The phone has never been locked. It has twice had pay as you go Verizon sims that worked fine most recently expired in April. It is both CDMA and GSM as it was on Google Fi. I am shocked it is not compatible. I have no desire to go through the hassle of setting up a new phone. What does a phone require to be compatible? How can it work on Verizon but not work on Visible?

1 ACCEPTED SOLUTION

Perhaps try searching Reddit/Google for "Visible APN Settings." There are ways around getting an incompatible phone on their network but it likely wont be supported by Visible if you run into issues. I don't know. I'm just a guy using an unsupported phone with manually entered APN settings and it happened to work. Seems to have worked for MANY others as well. Might work for you. 

 

EDIT: 

I want to add; I understand the need for extra storage. That's why I chose my phone. Still has an SD slot which I can put up to a 1TB card in. I download offline maps for everywhere I go. The most frequently played songs off my plex server are cached/downloaded locally. 

Remember hotspot is limited to 5Mbps. 

View solution in original post

5 REPLIES 5

faqall
Novice III

My unlocked Galaxy Note 10+  SM-975U1 is not supported by Visible but is supported by Verizon. I had to manually add the APN settings in my phone for it to work. What model phones do you have? 

Wanderound
Novice II

It is a moto x4 so it is older but I have it set up to use as dash cam, GPS,  and podcast music player etc. I like it because it has a SD card so I can store 500GBs  of media, maps and video.   I like having data in this to also make it a hot spot and occasionally use Waze/Google Maps. 

 

I do have a compatible phone so I could use that to qualify and get the sim if I can make the sim work on the old phone once I have it. I was thinking they may just not want to claim to support too many phones and this one was too old. I like it though it has been a great phone for this purpose and I have everything set on it just how I want it. I travel overseas a lot (or did) and I have never had a problem just sticking other carrier's sims into any of my phones. It is usally straightforward. Once or twice I have had to configure settings, I am not against doing that if the required settings are known?

Perhaps try searching Reddit/Google for "Visible APN Settings." There are ways around getting an incompatible phone on their network but it likely wont be supported by Visible if you run into issues. I don't know. I'm just a guy using an unsupported phone with manually entered APN settings and it happened to work. Seems to have worked for MANY others as well. Might work for you. 

 

EDIT: 

I want to add; I understand the need for extra storage. That's why I chose my phone. Still has an SD slot which I can put up to a 1TB card in. I download offline maps for everywhere I go. The most frequently played songs off my plex server are cached/downloaded locally. 

Remember hotspot is limited to 5Mbps. 

View solution in original post

Thanks! I can do that. It is worth a try. I am not worried about support. 

sms
Novice

Any progress on the X4?