I was told by support that the eSIM for iPhone 13 is not working properly and that they are currently working on a fix for the problem. I'm wondering when is this problem going to be fixed and if they will let us know as soon as the problem is solved. If you know anything about this, please post the information.
Hey there! I am sorry to hear that you could not switch your service on eSIM from iPhone 12 to iPhone 13. At this moment it should be all good and you should be able to complete the service transfer. Please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook, and our Care team will be there to help you out. -LS