Visible since 2019 and my data speed has been getting slower and slower. Lately I have 0.08 mbps to none during the day but, today, about 10:30AM ,for about a half hour I had over 5 mbps. I've already paid for a month starting today. I've tried the setting changes, take the SIM out and replace (sometimes that helps temporarily), change the APN and help chat. Any suggestions would be appreciated.
Solved! Go to Solution.
I did get a new phone from Visible this year. I thought it helped for a little while but, now I'm back to using the 2019 phone. I've never gotten a new SIM. I logged into my account to see what the "new plan" was the email I got was talking about. I went through the steps, neither of my phones are compatible and it took me to free swap. It turns out, free swap is only for new members. I don't want to buy another new phone to take a chance Visible might get better.
Almost midnight here and I took advantage of my late night speedy data and did help chat. Val said she gave me a rehit (my word, not hers) on my SIM card. I'm over 5.00 mbps down now. She seems confident they can get me workable data. Tomorrow will be the test. I be back here either way with the results.
It's just me, an individual line so, family plans are no help for me. I've been trying to reply here all day and now is the first time I've had enough data to do it. Watching a video in 360p (internet says that's 0.7 mbps) is as much data speed as I really need and I can pause and wait for that to load. I do use a lot of data in a month because I'm on it so much. I can see I'm an odd customer so, it's going to take some looking to find a fit for me. Hours on hours during the day that no page will load isn't working.
Don't give up on help chat without giving them a chance! That was the advice I should have followed. So far, it has been great, mostly 5+ mbps down today with a few as low as 2+ mbps but, always much more than I need. Watching on a laptop, do I need more than 360p and it loads without me waiting at all. Usually I have list of things I want to access when I have data late in the day. Today I've run out of things I want to see. Big thanks to Val at help chat.
I'm going to hope I'm not jinxing myself saying this one is solved but, it's getting close to 48 hours and I haven't had a problem with not enough data speed in that time. It does fluctuate, usually from 2+ to 5+ mbps with a low of 0.27 once but, never a zero and I was getting a lot of zeros. YouTube almost always auto sets to 720p and plays without any hesitation. It seems to load in spurts. I'm a happy camper.
I have an iPhone 7 Plus on the old network with $25 a month with Party Pay. Since I joined Visible sometime in 2019, my speed has always been around 2 mbps. Even with that speed, I can watch a lot of YouTube videos in 720P on my laptop. That surprised me, of course! Sometimes, I do have to down scale to 480 or 360.
After reading your post, I checked my speed via fast.come and speedtest.net. Both said about 5 mpbs. I am in a northwest suburb of Los Angeles and hope to upgrade to iPhone 14, once they are released, to hopefully get better speed.
Looking online I saw that it takes 0.7mbps to watch a video in 360p. For what it's worth, I don't really like cell phones at all, mine rarely leave the house and I didn't care which cell phone I had I just wanted to get away from AT&T. I got the $19 ZTE R2 phone from Visible in 2019 and got a $100 Motorola Moto E from them in March of this year when my data got so slow. I found out that the $19 R2 was just a little faster on data speeds. Hopefully I now have data speed and it won't take me an hour and a half to watch a 22 minute video in 360p anymore.