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Promo code not applied to bill

girolamous
Novice

I ported in my number for a new account with Visible, and I got a promo code to use from Reddit. When I filled out the form online, the code was accepted and I went on to give my shipping address. Then the web page wouldn't update and kept giving me Oops! errors. I called support on my phone and they suggested continuing via an incognito browser window, which worked. However, when I looked at the account summary I was billed $25 for the first month, when it should have been free. 

1 ACCEPTED SOLUTION

bpositive
Intermediate III

In this case you can always chat with customer agent and they you give you credit for the next month. 

I had the same problem as well. Chat agents are more helpful. 

View solution in original post

2 REPLIES 2

bpositive
Intermediate III

In this case you can always chat with customer agent and they you give you credit for the next month. 

I had the same problem as well. Chat agents are more helpful. 

View solution in original post

Yes, they will adjust your next month bill