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Get Rid of Your Midweek Stress

May is Mental Health Awareness Month and Visible is teaming up with various community partners to help get the conversation started around mental wellness and get rid of your midweek stressVisible and FORWARD__Space are teaming up to provide free mid...

0421_MKTG_MENTAL_HEALTH_AWARENESS_SUPPORT_IG_FS_Intro.png

The Ultimate HOW MUCH I SAVED Thread 💪😎💰

Heyo! As we all know, Visible is among - if not the MOST AFFORDABLE, QUALITY cellular option on the market.So, we're all DYING to know.... how much did YOU save by making the switch!?!? 樂(In accordance with our standard Community Guidelines, make su...

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Stay away from Visible

I so much wanted visible to work, but just can't take it anymore. I've been with them since December 2020 and suffer though daily dropped calls (or calls where I can hear them but they can't hear me) and no cellular data. Toggling airplane mode somet...

sjn by Newbie
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Reply to POSTs ?

I cannot reply to posts ?Where is the reply button ?

Vs by Novice
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Please reply quickly

I can’t seem to send pics & Bitmojis to androids. Why is this?

me by Newbie
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pics & bitmojis

I can't seem to send pics and bitmoji's to androids. Why is this?

me by Newbie
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Choose your own gift card

So disappointed! I redeemed my code over a week ago and still no gift card. No one has been able to help me. It’s like no one knows what’s going on. So disappointed!

New phone, same sim?

My old I phone is 4glte is it the same SIM card for my new I phone 12 5g?

by Not applicable
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server side error

error message reads "Oops there's an error on our side please try again soon" no clear point of contact for my problem

Cancel My Current Plan?

When signing up, it says it'll cancel my current plan. I am currently with my family on a family plan, so I do not want it canceling everything. Is it just removing myself or canceling the entire plan?

Hey Visible Community. How is your 5G experience?

Right now I am using an LG Stylo 4, which I believe is only a 4G device and does not support LTE. In the day time I been getting speeds of about 6-7mbps download, but at night it seems to be a a lot faster, more like 40-50mbps download. I am in South...

Choose your own gift card promo

Does anyone know how long it takes to get the Amazon gift card? I submitted my code on Sunday and got an email saying I should receive it in the email within 24 to 48 hours. Visible told me to call hawk market and I called them twice it doesn’t seem ...

My account

First, my daughter died in January, many things I did at that time are a blur, like the email address and password I used to open my Visible account. Then yesterday, I tried to add judy.who@icloud.com to my wicked.judy@icloud.com mailbox, (the one I ...

JudyWho by Newbie II
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Transferring Service

Hello, I am currently on my employer's wireless plan, but I'm starting a new job next week that will require me to find my own service. I'd like to go with the Visible Wireless plan so I was wondering how I'm able to transfer service from their Veriz...

EARLY BILL PAY?

I'm trying to pay my bill early, but your website won't allow me to make a payment before 7 days till due date. Why set artificial time limits as to when a customer can pay? Everybody has different financial situations.

Get Rid of Your Midweek Stress

May is Mental Health Awareness Month and Visible is teaming up with various community partners to help get the conversation started around mental wellness and get rid of your midweek stressVisible and FORWARD__Space are teaming up to provide free mid...

0421_MKTG_MENTAL_HEALTH_AWARENESS_SUPPORT_IG_FS_Intro.png

How can I speak with supervisor?

I have spent hours on chat with visible. They opened a case number to look into my dropped calls, lack of Internet and areas, etc. After two weeks they told me it was due to lack of coverage even though their coverage map shows my county as having co...

Resolve dropped calls

I have spent hours in the last two weeks chatting. The case was open to look into why my calls kept dropping etc. I received email updates every couple days saying they were still looking at it until they finally said it was because there was a lack ...

unable to access email associated with my visible account

I've been unable to log into my visible account for several months now because customer support appears to have mistyped my email address after an account change. When I click "I forgot my password" nothing is ever sent to me. I need to have the emai...

So Frustrated with Visible

I'm having such a terrible time trying to become a Visible customer. So bad that I'm wondering if the savings is worth it. Where do I start?Latest bug is that website won't accept my password. When I try to reset, link says something went wrong try a...

baturro by Novice II
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need help with problem - LTE Blade 10

Hello everyone, my wife is having a problem and we need some help. Yesterday, her phone started just displaying screen after screen and repeating. It appeared to display the screen of any open app. She had to force a power off reset by holding the po...

Kleinm by Novice
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Visible Customers cannot call Google Fi Customers

Emails from visible@mail.visible.com are not official Visible emails. They are a phishing scheme. Never log into an app that is opened by a link in an email.

by Not applicable
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Resolved! Visible Customers cannot call Google Fi Customers

As of May 1, 2021, Visible Customers cannot call Google Fi Customers. This issue has been going on for a few weeks now, and multiple Visible Customers have attempted to resolve the problem through both Visible Support without any success. Problem Sum...

"Server Unreachable" message when placing a voice call

Has anyone else ever received a "Server Unreachable" message when placing a voice call?This happens when I attempt to make a call to a single phone number. The phone number belongs to a cell phone that has Google Fi service. When I attempt to make a ...

Outage Report - UPDATED

***UPDATE*** We are back up and running! All issues related to this outage have been fixed. *************** We'll admit it, we're having some technical issues. But, we're also hard at work to fix them. Until then, you might not be able to shop for a ...

Mobile Hotspot Via Modem

When Visable sends out a SIM card do you get the large sim card? I want to use this service to plug the sim card into my modem and use as a mobile hotspot. Is this possible to just buy the service without the phone so I can use the mobile hotspot dat...

Have you checked/fixed your Caller ID yet?

Check your caller id. See what it shows when you call. It's free. These are the only two free CNAM/Caller ID look up sites I have been able to find (after much looking to check/fix my Caller IDs on all our lines. I figured I would share. CNAM lookup:...

rive01 by Novice
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