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2 chats, 2+ hours, website still won't take my $$

hlm
Novice

"Oops! Please check the credit card information or provide an alternate payment method."

 

I received this message 10+ times while trying to purchase a phone on this website.

 

-I called my bank to ensure they weren't blocking the payment. Chase said their system showed a "Point of Sale" error, aka not a Chase problem, but a Visible problem. 

-I added another debit card

-I deleted and re-added both debit cards

-I logged off and logged back on

-I used an incognito browser

Customer service reps did not have any other suggestions: not their fault, it's a website issue. 

 

I guess Visible does not want to spend money to make money. Make your website better. Give your customer service reps the tools to actually be helpful.

Until then, I will purchase my phone somewhere else. This is madness.

 
4 REPLIES 4

ID-VisibleMod
Moderator
Moderator

Hello there!
We are really sorry to see that you face issues with the payment. I'd love to help you out and can request that our Care team get back in touch with you ASAP. Is it OK if someone reaches out to you directly using the email address associated with your community account?
-ID

Visible service is such a useless point of contact in resolving these kind of issues, Asking customer to use alternate methods even when their cc and banks are not blocking the payment is such a waste of time, when visible engineering can't fix their internal issue

peachez4me
Novice

I can't access the website to pay my bill, only the community site. Yesterday it showed 404.  Today, 403 FORBIDDEN. Tried with my phone, 3 different computers, 7 different browsers. I can't even find a phone number.  Heck, even Microsoft says it ain't me.  Not a very good start.

rvphilip
Novice

Yes i have also been getting regular messages from VSN claiming that their offers are being missed out. I'm not sure that these are visible. I think they are just bots from some 3rd part organizations. several Chatbot Development Services provides more reliable bots that can boost user experience for customers and provide detailed information, such bots must be leveraged