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Account was hacked, was unable to change password and person charged my account

ChrisBB
Novice

Today I received about 15 emails that my account address had been changed.  I tried to change my password and the website and app kept giving me an error message when I tried.  By this evening, my account had been charged almost $1100.  Really not impressed with visible at this point. Shoddy account security, an app/website that you can't change your password on and now it has cost me over a thousand dollar credit card charge.

1 REPLY 1

LS-VisibleMod
Moderator
Moderator

Hey there! Thanks for raising this concern. Our Care team will be best able to assist you here; please reach out by chatting on our site, app, tweeting @visiblecare or sending a DM to @Visible on Facebook. -LS