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HELP -Visible canceled my service for missing a payment But I have auto-pay!!

pen333
Novice

HELP -Visible canceled my service for missing a payment But I have auto-pay!!

Now I can't even access my account to make a current payment. What is going on??? Why would the first email from Visible be a SUSPENSION of service instead of a "make a payment, auto-pay isn't working now"?!?!?!?! I'm sooooo frustrated and upset. All 4 of my family have NO phone service right now! with NO warning!!! HELP!!!!!!! 

 

2 REPLIES 2

CJ
Intermediate

This is happening to others:

 

Account suspended for non payment.....even though autopay is enabled : Visible (reddit.com)

 

Contact Visible support to get this fixed.

So the lesson is to disable autopay and pay "manually"?