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Issues with MMS messages not sending to people

blackcat8499
Novice

I been having issues since i ported my number from Google Fi to Visible and I'm unable to MMS pictures or gif to any of my contacts, i have done a factory reset, a network rest, rest Bluetooth and signal, changed out sims cards to see if it would reset. Nothing has worked, i was told that someone would follow up with me in 24hrs and it has come and passed. Im not sure what else i can do to fix this.

2 REPLIES 2

Anonymous
Not applicable

Hey there! Thanks for raising this concern. I definitely recommend reaching back out to the Care Team for an update on your case. Please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.

I have, multiple times and keep getting the same answer, wait for an email. It's been over a week and I know what needs to be done but I don't have the ability to change them myself.