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Lost network connection

girolamous
Novice

My phone lost network connection after not being used for about 3 weeks. I rebooted and tried it in various locations to no avail. Chatted with Visible help, and they had me futz around for 45 minutes with rebooting, removing SIM card, clearing network settings and nothing worked. Finally I was told that my SIM card no longer worked and they would send me a new one. Is this possible for a SIM card to just go bad? Sounds like a hail Mary play to me.

1 REPLY 1

Anonymous
Not applicable

Hi there!

I’m sorry to hear you’re having a frustrating experience with your service. Our community is here to help answer questions that you may have, but our Care team will be the best place for you to gain more insight regarding the solution positioned for your issue. Please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.