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Network down

-Michael-
Novice

Visible Network was down all over the place from approximately 1:00 am till 5:00 am today (on 7/4/21) No explanation from Visible except that they "were very sorry" and their engineers were "working very hard to fix it." 

Does this happen often? I've been with Visible for close to 3 month and this is the 1st time for me. Any info from more experienced users? 

Oh, and they do not post anything about their outages on their website. The only way to find out what is going on is some independent website ( downdetector.com ) or wait for over an hour to chat with them.

2 REPLIES 2

Anonymous
Not applicable

Hey there!

I'm sorry to hear that you were having trouble with your service, but I'm glad you're back up and running. If you need any assistance in the future, the Care Team can be reached by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook.

Adventurays
Novice II

I’m in the east coast so hopefully I won’t have this often happen to me…