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Ordered Thu, October 14 not even shipped on 10/18

weezem
Novice

Ordered Thu, October 14 not even shipped on 10/18, Can I cancel and go elsewhere?

4 REPLIES 4

GL-VisibleMod
Moderator
Moderator

Hey there! Thanks for raising this concern. Our Care team will be best able to assist you here; please reach out by chatting on our site, tweeting @visiblecare or sending a DM to @Visible on Facebook. -GL

Jeropup123
Novice

Customer service is useless can’t call anyone I want a refund too but I can’t get through to anyone so I probably just lost 25$

chriswallace
Novice III

A family member just went through this.  The Visible rep claimed that it was because of the high volume of orders for the iPhone 13.  However, I have a feeling it's related to their recent breach in which hackers were logging into accounts, changing passwords and then ordering phones.  The long window of time before it ships would (theoretically) help it to stop these orders from processing if they were fraudulent.

 

https://www.pcmag.com/news/report-verizons-visible-suffers-major-breach

VSBL-XP
Novice II

It probably would have been more helpful to provide more details, such as what phone model was purchased.

 

With that said, in the last week, I've purchased an iPhone 13 mini and an iPhone 13 Pro and each shipped out same day of order and delivered next business day, as expected.