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SIM card order stuck in Processing...

amcmorrow
Novice

Hi,

 

I'd really like to switch to the Visible network and services, but I can't get them to send my SIM Card out.

I've been on chat support about 6 or 7 times, each time they escalate the order and it never gets sent to me.

 

This last time, we tried completely resetting my account, and placing a new order for the SIM card...this was over a week and a half ago.

 

Has anyone else run into this issue? I don't know where else to go since the chat/order processing seems to put me into a loop I can't get out of.

 

HELP!

 

 

1 REPLY 1

amcmorrow
Novice

They said it was because of the format of my Verizon account number. I'm on a prepaid account with Verizon. Visible said they should be able to change my account number format at my request, but now verizon is saying they'll need to switch me to a 'contract' or post-paid account....so even to switch for a day...to get my phone number ported over...what a hassle?