cancel
Showing results for 
Search instead for 
Did you mean: 

Visible support is useless in returning hacked accounts - what can we do?

Justinaugust
Novice

Since the Visible hack, my wife’s account has been taken over.

Visible support refuses to help us in a meaningful way.

 

What recourse do I have here?

2 REPLIES 2

beav
Intermediate II

I would suggest patience to let things unwind.

 

I see on Reddit people who had their Paypal accounts charged are now getting refunds: https://www.reddit.com/r/Visible/comments/qawrkr/paypal_refund_pending_at_least_someone_is_doing/

 

It is easy for me to say this, as I have not been hacked yet. I would suggest checking back in a couple of days and see if anything has happened. And document what you have done so far.

 

DS-VisibleMgr
Community Manager
Community Manager

please see our latest announcement here Visible Security Update