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We are sorry the number you have dialed has a calling restriction that prevented the completion of y

VogonPoetry
Novice

We are sorry the number you have dialed has a calling restriction that prevented the completion of your call

 

is what I now receive when I try to call my Visible phone which I have since I switched to Visible service when it was by invite to the service.

 

I have been through 4 chat sessions today, but the representatives seem to disappear or the chat window vanishes.  This is even after asking if anyone was out there every 5 minutes multiple times.

 

My phone service is currently active and paid.  My phone shows 4/5 bars with Visible as my carrier and the phone sees WiFi.

 

The issue started when I started receiving Walmart purchase shipping notifications every 30 minutes.  My foolish efforts by replying STOP or HELP were not delivered.  A day later (and 50+ walmart messages), I tried texting a friend but got Not Delivered.  I checked and could text my mother and girlfriend.

 

After picking up the package from Walmart, the messages kept on occuring.  That was when I contacted chat support.  They had me check my iPhone  6 Ios 12.5.5 to be sure it was the latest.  Mentioned the problem with the Walmart texts which started roughly on Tuesday Oct. 19.  They were going to try and reprogram my SIM and I was to power the phone off (it is in a nice waterproof sealed case, but the screen still cracked 😞 ).

 

Powered off the device and waited 15 minutes.  Received a flood of text messages about picking up my meds from Walmart Pharmacy and it looked like my STOP was finally sent.

 

My mother texts me on Sunday about why I am blocking her calls.  Thus begins another round of Visible support chat sessions which don't make much headway or has the support agents chatting back to be sure I was not forgotten say my every 5 minute "Are you there?  <TIME>"

 

They had me call a TAC number which completed.  During the sessions, I dragged out my emergency phone, charged it up and tried calling my Visible cell phone.  I received the message:

 

"We are sorry the number you have dialed has a calling restriction that prevented the completion of your call"

 

I have been told an order is stuck, but was offered no additional information or support.  Visible has my emergency and mother's phone number.  No emails from Visible.  Nothing.  Last they had referenced was needing some additional information.  That was when the chat window disappeared and I became stuck at #3 in the queue after 8 pm on today, Sunday.  

 

Visible, you need to keep customers assured that when a specialist is called in that you keep the chat alive with some paused message and/or some reassurance Visible support has not abandoned them or left them to some auto timeout without notification.

 

This call restriction even happens when the phone is off.  Nice trick.  Scrubbed my phone for any privacy restrictions but they were all off.  All the blocked number (only 3) were unblocked. And all but the last 2 voice mails have been deleted and then cleared from the deleted bin.

 

Strange the Greetings menu for my voice mail fails on reviving greetings.

 

Anyone have any ideas?  This looks like a higher level systems issue where possibly someone pushed an update which messes with the iPhone 6.  Or was there an unannounced update killing off the iPhone 6 like many third party apps?

 

 

1 REPLY 1

VogonPoetry
Novice

Update 10/26/2021 at 6:25 PM EST

Discovered yesterday I had no cellular data service when I turn off my wi-fi.

Did receive an email yesterday Oct. 25 at 1:01 pm after calling earlier that morning from my office.

"Thanks for your patience; we want to reassure you that we’re still here and are currently working your case. We apologize for the inconvenience this may be causing you, and we greatly appreciate your patience while we work this out. You should hear from us within [2 4-4 8] hours with an update or final resolution. "

(Note, the editor thinks twenty-four hyphen forty-eight is a bad word]

 

Calling failures continue in and out with no cellular data.

Contacted customer chat.  No resolution yet.