Steve ended my conversation in the chat when we weren't finished and I was still asking questions. He very well knew I was getting frustrated and had already tried the fixes he gave me and he knew I had been having issues for days. 😠
As you all know it takes at least 1/2hr to get someone in the chat.
Extremely disappointed in this persons customer service.
Steve is probably the supervisor lol. I found out today if Visible can't figure out the issue and you keep pushing them, they just go silent. I'm working on a nice letter to their director of customer service, who I found on linked in, and letting her know any customer fwd company should be ashamed of this sort of customer service